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Enroll a camera or video device to an Alarm.com account

Posted on by Chris

Enroll a camera or video device to an Alarm.com account

There are three local options for connecting video devices to the network: Ethernet, Wi-Fi Protected Setup (WPS) Mode, and Access Point (AP) Mode. Some video devices can only be connected using some of those options, so verify which methods are supported before beginning the enrollment process.

See also Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change

 

Pre-enrollment checklist:

  • AC power adapter (required for non-PoE connections)
  • Broadband (Cable, DSL or Fiber Optic) internet connection with a router
  • A computer or mobile device with internet access
  • An Ethernet/Cat5 cable (if using an Ethernet-capable camera)
  • Alarm.com account access through the Customer Website, or Customer mobile app.

For more information about how to reconnect a camera to a network after it has lost its original connection, see Reconnect a camera to a Wi-Fi network if the router, equipment, or Wi-Fi settings change.

 

Connect the video device to an internet network 

AP Mode

Note: To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location but prior to mounting.

  1. Connect the camera’s AC power adapter and plug it into a non-switched outlet.
  2. Press and hold the video device’s WPS button for about six seconds, then release when the LED begins to flash white.
  3. On a Wi-Fi enabled device, connect to the wireless network ALARM (XX:XX:XX) where XX:XX:XX is the last six digits of the device’s MAC address, which is located on the back or bottom or the video device.
  4. On the same Wi-Fi enabled device, open a web browser and enter 192.168.1.1 in the address bar.
  5. Follow the on-screen instructions to add the device to the wireless network.
  6. When the LED is solid green, the wireless connection is complete. If the LED is not solid green after a few minutes, retry AP mode or try to connect using a different compatible mode (i.e., WPS or Ethernet).

 

WPS Mode 

Note: To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location but prior to mounting.

  1. Connect the camera’s AC power adapter, and plug it into a non-switched outlet.
  2. Press and hold the WPS button for about three seconds, and then release when the LED begins to flash blue.
  3. Activate the WPS mode on the router. The device begins to connect to the wireless network.
  4. When the LED on the video device is solid green, the wireless connection is complete. If the LED is not solid green after a few minutes, retry WPS mode or try to connect using a different compatible mode (i.e., AP or Ethernet).

 

Ethernet Mode

  1. Plug an Ethernet cable into the video device and the customer’s router or networking device.
  2. Connect the camera’s AC power adapter and plug it into a non-switched outlet. If the video device is using Power-over-Ethernet, ignore this step.
  3. When the LED is solid green, the wired connection is complete. If the LED is not solid green after a few minutes:
    1. Power cycle the camera.
    2. Try a different Ethernet port on the router or networking device.
    3. Try to connect using a different network connection option (i.e., WPS or AP) if one is available.
Important: If the video device is going to be connected wirelessly, configure the video device’s Wi-Fi settings once the camera is added to the account.

 

 

To enroll the video device using the Customer app installation wizard:

  1. Log into the Alarm.com mobile app.
  2. Tap Video.
  3. Tap Settings.
  4. Tap Add Video Device.
  5. Tap Install for the desired video device to be installed.
  6. Follow the on-screen prompts for installing the video device.

 

To enroll the video device using the Alarm.com Website:

  1. In an internet browser address bar, enter www.alarm.com/addcamera and log into your account. Alternatively:
    1. Log into the Alarm.com Website.
    2. Click Video.
    3. Click Settings.
    4. Click Add Video Device.
  2. Find the desired video device in the list and enter a name for the video device.
  3. Next to the desired video device, click Install.
  4. After the device is successfully installed, the camera settings are configurable using the Alarm.com Website. If the video device needs a Wi-Fi connection but was installed using an Ethernet cable, the video device’s Wi-Fi settings need to be configured.
  5. Power down the video device, and install it in its final location using the included hardware.