Factory Defaulting My Lyric Panel

Factory Defaulting My Honeywell Lyric Controller

If your Lyric controller has previously been registered with AlarmNet unfortunately a factory default (reset) is required when changing AlarmNet dealers.  This clears all user codes, sensors, you name it – back to a brand new out of the box Lyric controller.  Follow the steps below to default the panel so you can get registered again with AlarmNet but at a much lower affordable price with SafeHomeCentral.com.  We can assist with reenrolling your wireless sensors remotely after we get you online with AlarmNet either via WIFI, cellular, or both.

Honeywell Lyric Controller (LCP500-L)

Factory Default

  • Press Home
  • Press Security
  • Press Tools
  • Enter your Installer Code (default is 4112 unless changed)
  • Press Program
  • Press Comm Diagnostic
  • Press the Down Arrow once and press Default Config
  • Press Yes.  There will be no message saying the reset was successful.
  • Press the Back Arrow until you reach the main screen or press Home to exit

 

Soft Reboot

  • Press Home
  • Press Security
  • Press Tools
  • Enter your Master Code
  • Press Advanced
  • Press Reboot
  • At the “Are You Sure” prompt press Yes
  • You will see “Panel is rebooting.  Please wait.”
  • Press the Back Arrow until you reach the main screen or press Home to exit

 

Hard Reboot

  • Remove bottom screw
  • Remove Lyric Controller from wall
  • Unplug backup battery from motherboard
  • Unplug transformer at 120VAC outlet.
  • Wait ten seconds then plug battery in then backup battery.
  • Lyric Controller will begin to bootup (will take a few minutes).

 

honeywell lyric security system controller

 

 

Honeywell Lyric DIY Home Security and Automation System Review – 2021

Honeywell DIY Home Security and Automation System

Honeywell DIY Home Security and Automation System

The Lyric DIY Home Security and Automation System from Honeywell is their most advanced all-in-one wireless controller. Honeywell has long been known as the premier producer of security equipment in the United States. Therefore, it’s no surprise their Lyric security system is one of the most in demand systems for DIY home security in 2021.

Lyric contains a robust set of features for home security like a wireless connected platform instead of only a single fixed panel. It also features the SiX series two-way secure wireless technology, another great Honeywell innovation.

Much like Honeywell’s earlier wireless Lynx Touch models L5210 or L7000, the Lyric home security system’s user interface has been given a complete rework. It’s new 7” interface and capacitive glass front, give the system an appearance unlike any other Honeywell system. Similar to the 2GIG GC3 or Qolsys IQ Panel, Lyric has all the best features of their front-end UIs, along with simplicity of the LYNX Touch’s wireless sensor programming. Also, unlike traditional self-contained systems, Lyric is a beautiful addition to any wall protruding out only 1.3 inches. Hands-down Lyric is one of the best DIY home security system today.

 

Honeywell Lyric LCP500-L DIY Home Security and Automation Panel

Lyric LCP500-L System Controller Features

A quick rundown on included features and capabilities:

  • Supports 64 SiX™ two-way encrypted and legacy 5800 Series wireless sensors (128 wireless zones total)
  • LTE cellular option with easy DIY side slot plugin
  • On-board Wi-Fi® and Z-Wave® capability for maximum flexibility
  • Built-in 2MP front-mounted camera* can snap a picture when the system is disarmed and notify end-users
  • Users can control security, thermostats, lights, locks and video with one touch at the touch display or via their smart devices
  • 100+ customizable smart scenes to linksecurity and Z-Wave automation devices
  • Voice control to arm or trigger Lyric Smart Scenes
  • Supports a total of six Honeywell Z-Wave thermostats plus four Lyric Wi-Fi thermostats
  • Eight compatible HD IP cameras
  • 128 wireless zones plus two hardwired zones
  • 48 simultaneous users
  • 6,000 event logs
  • Contemporary design blends with any décor
  • Wall or desk mount

Wireless Devices For Lyric

Honeywell SiX Series Secure Wireless Sensors For LyricThe Lyric system controller is backward compatible with the earlier Honeywell 5800-Series wireless sensors and detectors allowing upgrade customers to reuse existing devices on the new platform. Likewise, the new SiX-Series line of wireless devices are easy to install, easy to maintain and provide a higher level of security. This includes the Lyric secondary keypad (LKP500-EN), Lyric Keyfob (SiXFOB), Lyric Door Window Contact (SiXminiCT), Lyric Motion Sensor (SiXPIR), Lyric Glassbreak (SiXGB), Lyric Smoke Detector (SiXSMOKE), and Lyric Auxiliary Siren (SiXSIREN).  The series utilize a 2.4 GHz 128-bit encryption signal to prevent possible jamming of the RF signals by sophisticated thieves which frankly is unlikely, but why not have the added protection?.

Lyric LCP500-L Side Slot For Cellular

 

Honeywell has made Lyric as future-proof as possible. It has a USB port on its bottom, as well as slots on the side allowing an optional LTE cellular card addition or future cards which can be swapped out as new cellular standards are adopted. There’s another slot for housing additional wireless radios should ZigBee or some other protocol become popular in the connected world.

 

Lyric Home Automation

Unlike the Lynx Touch L5210 or L7000 wireless models, Lyric has both Z-Wave and WIFI built-in. This system is ready to connect to your local area network and integrate with Z-Wave lights, locks and thermostats. Older Lynx Touch systems required users to add the L5100-WIFI and the L5100-ZWAVE modules, which was a nice option but added complexity and made putting a system purchase together more difficult. Building WIFI and Z-Wave into the Lyric system from the start adds to the usability of this truly amazing piece of DIY-friendly security panel.

Honeywell Lyric Home Security System - Hello LyricThe Lyric Controller can receive voice commands to control Z-Wave automation smart scenes and other features with the use of it’s built-in microphone. There are three basic commands the Lyric alarm control panel will understand Hello Lyric, Hello Lyric home, and OK Lyric. Once the trigger word has been stated you can then follow with your automation smart scene name such as Returning Home, Wake-Up, Evening Time, or Bedtime. These scenes can include an array of Z-Wave connected devices to lock/unlock a door, lower a connected thermostat, turn on/off or dim lights, close or open your garage door.

 

 

Skybell Doorbell and Honeywell Total Connect 2The Honeywell Lyric Controller has also added integration with the Skybell HD Video Doorbell though you will need the DBCAM version to work with Total Connect 2. The high-definition video doorbell lets you enjoy new levels of security, control, and convenience wherever you are in the world. With Skybell you can remotely check doorbell activity on the Honeywell Total Connect 2.0 Remote Services app, and see, hear and speak to visitors at your door from a smartphone.  When activating Honeywell’s Total Connect Remote Services used with the Lyric Controller, you can control the security system, compatible IP cameras including Skybell, Z-Wave or Lyric thermostats, Z-Wave lighting, Z-Wave locks and receive alerts from most smartphones, tablets, and computers.  You can also download the My Home Controller app for local-only WIFI access when Total Connect 2 service for remote system control is not chosen.

LCP500-DK lyric-controller-in-kitchen

For simple DIY installation of the Honeywell Lyric Controller we recommend considering the LCP500-DK which is a desk mount that requires no drilling and the LT-Cable which is an 8ft power cable. By using both of these products together the Lyric panel installation is fast and easy.  Mounting the SiX wireless sensors is already DIY simple!

 

 

 

 

A Potential Lyric Issue

Honeywell AlarmNet Interactive Services Alarm MonitoringWhile we see the Honeywell Lyric LCP500-L Security Controller as a hit with great features, there is a glaring negative we see as well.  If you signup for AlarmNet for Interactive Services and possibly Total Connect 2, you are sort of “locked” to your selected dealer for monitoring services.  You can still change dealers at any time of course but it will require a factory reset (defaulting the panel) which blows away all existing panel settings and zone configuration.  Honeywell has decided, and just for Lyric it seems, to make dealer “takeovers” of monitoring accounts very difficult since they now require the new dealer or DIY homeowner to reenter/reprogram all wireless sensors and more into the controller from scratch.  If you start with a good monitoring vendor this will never be a problem but we have an issue making it so burdensome for users to switch if their dealer service levels fall or their pricing is no longer competitive.

This seems to be an invisible “feature” for many who have researched the Lyric alarm system for their home or business.  We felt it necessary for potential buyers to be aware of this unfortunate Honeywell AlarmNet decision when considering a purchase.

Our View of the Honeywell Lyric Security System

Regardless of the previous negative we still wholly endorce the Honeywell Lyric security system for DIY home alarm use.  We have had very few hardware failures which is consistent with Honeywell and previously Ademco products.  It’s a solid choice for 2021 upgrade or new installations.

 

Chat with a Lyric Certified security professional at SafeHomeCentral to learn more about how to protect your home with Honeywell products for home security and automation in 2021.

Check out our other wireless system reviews for 2021 as well:

Qolsys IQ Panel 2+

DSC iOtega

Alula Connect+ (Helix)

 

 

Qolsys IQ Panel 2 Plus DIY Wireless Home Security System Review – 2021

Qolsys Wireless Security Systems

 

Qolsys Wireless Security Systems

From the professional installation side of our business the new Qolsys IQ Panel 2 Plus is with a doubt our “go-to” panel when upgrading customers with lots of existing wireless devices.  We frequently come across customers with older Honeywell Lynx Plus or Lynx Touch wireless panels, or even Vista hardwired with wireless sensors added on that are looking to modernize.  The same goes for customers with  Interlogix/GE Simon XT, 2GIG Go!Control (GC2), or DSC Impassa systems, all very popular in their day.

Qolsys has introduced an enhancement to their already successful IQ Panel 2 adding PowerG wireless capability but more importantly compatibility with many popular legacy wireless formats.  The new product is called the IQ Panel 2 Plus. While we loved their original IQ Panel 2, the new Plus model adds some powerful upgrade features.  First is adding DSC’s PowerG wireless capability for super long range sensor protection.  Now that DSC (or more correctly Johnson Controls) has acquired Qolsys adding PowerG to the Qolsys lineup was a natural.  Rather than the normal 100-200 feet range most RF wireless sensors can be seperated from their control panel without a repeater, PowerG has a maximum range of 2000 feet!  This is perfect for homeowners with detached garages, sheds, thick interior stone walls etc. where traditionally wireless without a repeater was problematic.  Of course security was designed in so these sensors utilize 128-bit AES excryption making PowerG one of the most secure in the industry.

Another improvement for the IQ Panel is legacy RF wireless support.  If you had an existing GE/Interlogix panel for example the IQ Panel 2 Plus can continue to utilize these 319.5Mhz wireless sensors – as well as 915Mhz PowerG sensors.  If you had 2GIG or Honeywell 5800 series wireless sensors then you can use the 345Mhz legacy wireless model.  The same goes with DSC 433Mhz wireless support.  The choice of legacy wireless support make the IQ Panel 2 Plus extremely flexible for panel upgrades.  You can add up to 128 wireless total zones supporting PowerG or one of the legacy wireless modes (319.5Mhz, 345Mhz, 433Mhz).

Alarm.com Interactive Services

Out of the box the Qolsys IQ Panel 2 Plus has WIFI and 4G LTE cellular buillt-in.  You can choose between AT&T or Verizon models.  As with the earlier Qolsys panels Alarm.com is their chosen interactive services partner to remote control security, home automation, as well as video surveillance devices such as cameras and video doorbells.  Using the built-in Live View capability you can answer your door right from the 7″ touchscreen using an Alarm.com Skybell video doorbell.  Have a Z-Wave lock?  Then you can unlock the door from the keypad as well.  Of course all of this is possible from the Alarm.com mobile app too.

For home automation the IQ2+ is Z-Wave Plus compatible which opens up the world to the thousands of Z-Wave devices on the market.  You can ad up to 232 Z-Wave home automation devices such as lights, locks, thermostats, even Z-Wave sirens.  You can control these devices right from your keypad or via the Alarm.com app assuming you sign up for the Interactive-Enhanced plan which adds home automation control.

From a panel configuration/programming point of view the Qolsys IQ2+ has the most straightforward navigation.  Definitely the easiest for DIY homeowners.  Of course SafeHomeCentral offers free remote programming as well but Qolsys has always been the quickest and easiest to setup.  The panel can be mounted on a wall or you can use the included “kickstand” allowing you to just place the keypad on your kitchen countertop or desk and plug the panel into a nearby AC outlet.  The panel has a 24hour backup battery included.

The classic IQ Panel 2 could use Alarm.com Image Sensors which are motion detectors with a built-in camera which can take several snaps when an alarm is triggered at the motion detector.  However the PowerG daughter card uses the same slot as the optional Image Sensor daughter card in the IQ Panel 2 Plus.  But DSC offers a PowerG Image Sensor that works with Alarm.com so all is not lost!  And speaking of cameras the Qolsys IQ2+ has a built-in 5MP camera on the keypad which can take pictures upon disarming or during an alarm.  There is also a software driven motion sensor that can use the keypad camera to detect pixel changes (movement) when either armed or disarmed.  The latter is useful for presense detection for older users so love-one can check to make sure they are up and about.  There is also a software driven Glassbreak Detector as well which utilizes the microphone in the keypad as part of the two-way voice feature.  This is used to talk with a central station dispatcher directly via the keypad since the keypad has both a speaker and microphone.

Because legacy wireless devices can be used, depending on which model you purchase, there are hundreds of potential security devices that can be used with the Qolsys IQ Panel 2 Plus.  This includes wireless security sensors from Qolsys (319.5Mhz), GE/Interlogix (319.5Mhz), DSC (433Mhz), DSC PowerG (915Mhz), Honeywell 5800 (345Mhz) or 2GIG (345Mhz).

Qolsys also sells the IQ Remote which is a WIFI connected 7″ secondary touchscreen.  You can add up to three IQ Remote keypads to your system giving four total keypads when including the actual IQ Panel 2 Plus.  They look just like the main panel, also have an integrated camera on the front and will chime/talk as zones open (when chime mode active).  Frankly we find them pricey but they are the best looking remote keypads out there.  Just need to supply power to the included AC transformer.  Can be wall mounted or use the included kickstand just like the IQ2+ main panel.  Oh and also has its own rechargable backup battery inside.

Overall the new Qolsys IQ Panel 2 Plus is a great panel.  If not upgrading from an existing wireless panel you can order the Qolsys 319.5Mhz model since it comes in kit form with two encrypted wireless door/window sensors and an encrypted wireless motion sensor.  While the panel in the kit includes the PowerG daughter card the sensors with the kit are not PowerG transmitters rather they are Qolsys S-Line 319.5Mhz sensors.  Just add on any addition al sensors you need and you have one advanced, but easy to install professional grade alarm system!

Hooking Up My Honeywell Dual-Path LTE-iA or LTE-iV Communicator

Honeywell LTE-iV Dual Path Ethernet and Cellular Communicator small

Honeywell LTE-iV Dual Path Ethernet and Cellular Communicator

Hooking up your new Honeywell dual-path Ethernet and 4G LTE communicator to your Honeywell Vista (or Honeywell equivelent such as ADT SafeWatch Pro or First Alert) is actually pretty simple.  Its just four wires to connect.

Always power down your alarm panel before making any connections.  Unplug the AC transformer from the nearby 110VAC outlet and remove either the RED or BLACK wire from the backup battery in the bottom of the metal control panel box.  Only one wire is required to be removed.  You can confirm power has been removed by checking that your keypad is dark (off).

Dual-Path Models (LTE-iA or LTE-iV)

Step 1 is mounting the communicator. Generally mounting the plastic box next to the metal control panel enclosure is the easiest.  Do NOT place the communicator inside the metal box if you want cellular reception!


Wiring To The Motherboard – Vista P Series Residential Panels

Standard Honeywell Residential Vista P Series security panel include the Vista-10P, Vista-15P, Vista-20P, Vista-21iP, and the SafeWatch Pro 3000. Older panels such as the Vista-20SE etc. wire pretty much the same but have no capability for Total Connect 2 interactive services (remote control). Be sure to check the wiring diagram shown on the control panel’s inside door for your panel model and keypad wiring terminals. 

Vista wiring Diagram 1

Your LTE dual-path communicator is essentially a virtual keypad for Total Connect 2 remote control which is why it connects directly to your panel’s keypad ECP bus.  Its just a four wire connection with 2 wires for 12VDC power and 2 wires for data In and Out.  Use the wiring diagram that matches the control panel you own.  If unsure there is always a wiring diagram on the inside door of your control panel.  Just look to see what four terminals are used to connect keypads.  Use the included transformer and backup battery to power the communicator since this unit draws a LOT of power!

DO NOT REMOVE ANY EXISTING WIRES, JUST ADD THE NEW BLACK, RED, GREEN, AND YELLOW WIRES TO THE APPROPRIATE KEYPAD TERMINALS.


Vista P Series Terminals

   4  GND (Black)

   5  +12VDC (Red)

   6  Data In (Green)

   7  Data Out (Yellow)


LTE-iA or LTE-iV Terminals

   4  GND

   3  ECP (+)

   6  ECP Data Out

   5  ECP Data In


Wiring To The Motherboard – Vista Commercial Panels

Standard Honeywell commercial Vista series security panel include the Vista-50P, Vista-128BP, Vista-128BPT, Vista-250BP, Vista-250BPT and others.  Note only the Turbo series (model end with T) can use Total Connect 2 interactive services (remote control).  Be sure to check the wiring diagram shown on the control panel’s inside door for your panel model and keypad wiring terminals. 

Your LTE communicator is essentially a virtual keypad for Total Connect 2 remote control which is why it connects directly to your panel’s keypad ECP bus.  Its just a four wire connection with 2 wires for 12VDC power and 2 wires for data In and Out.  Use the wiring diagram that matches the control panel you own.  If unsure there is always a wiring diagram on the inside door of your control panel.  Just look to see what four terminals are used to connect keypads.

Your LTE communicator comes with a 4-wire connection harness.  Plug one end into the bottom left side of the communicator, feed into your control box (make sure the door can still close!) and connect to the four screw terminals shown for keypads.

DO NOT REMOVE ANY EXISTING WIRES, JUST ADD THE NEW BLACK, RED, GREEN, AND YELLOW WIRES TO THE APPROPRIATE KEYPAD TERMINALS.


Vista Commercial Series Terminals

  6 +12VDC (Red)

  7 GND (Black)

  8 Data In (Green)

  9 Data Out (Yellow)


LTE-iA or LTE-iV Terminals

  3 ECP (+)

  4 GND

  6 ECP Data Out

  5 ECP Data In


Communicator Power Up

Power up your Vista panal and the LTE communicator by plugging in the AC transformers and attaching the backup batteries – both in the panel as well as the communicator.

Don’t power down the communicator during this first-time initialization process.

Once the LED sequencing completes the communicator is ready for service!

AlarmNet Registration

We will remotely register your dual-path Ethernet/LTE communicator with AlarmNet once we have the device’s MAC and CRC address.  Registration can also be triggered locally as long as an AlarmNet account has already been created but remote registration is failing.  In this case pressing the Test Message / Registration Switch three times will start the registration process with AlarmNet.

Registration can also be triggered locally as long as an AlarmNet account has already been created by us but remote registration is failing.  In this case pressing the Test Message / Registration Switch three times will start the registration process with AlarmNet.

Panel Programming

In order for us to pull your Zone List from your panel and tweak the configuration for Total Connect 2 service please follow these simple steps.  This applies to Honeywell residential P series panels such as the Vista-20P only.

  • Enter Program Mode:  [Installer Code] 800.  You will see “20” displayed on the keypad if successful.  The default Installer Code is 4112.  If your Installer Code is unknown then just power down the panel (unplug transformer and battery) and then power back up.  Within 50 seconds of power up press * and # simultanously on a keypad until “20” displays.
  • Reset Account Number:  Press *96
  • Exit Programming:  Press *99

Honeywell Alarm Monitoring Service

You can signup for our affordable Honeywell AlarmNet plans using the button below.  We have both UL Central Station dispatch plans as well as Self-Monitoring plans to choose from.

Honeywell Monitoring Signup

Don’t forget to complete our Alarm Monitoring Enrollment Form after signing up for service.  This is used for our UL central station and be sure to include your communicator’s 12 character MAC and 4 character CRC address on this form.  This is how we register your LTE communicator with AlarmNet.  We can not get your communicator registered or service started without this completed form.

Monitoring Enrollment Form

If you have any questions just give us a call.  We are here 7 days a week for tech support and activations from 9am – 9pm est.

800-840-6150

Hooking Up My Honeywell LTE-XA or LTE-XV Communicator

Honeywell LTE Communicator For Vista Panels

Honeywell LTE Communicator For Vista Panels

Hooking up your new Honeywell 4G LTE communicator to your Honeywell Vista (or Honeywell equivelent such as ADT SafeWatch Pro or First Alert) is actually pretty simple.  Its just four wires to connect.

Always power down your alarm panel before making any connections.  Unplug the AC transformer from the nearby 110VAC outlet and remove either the RED or BLACK wire from the backup battery in the bottom of the metal control panel box.  Only one wire is required to be removed.  You can confirm power has been removed by checking that your keypad is dark (off).

Cellular Only Models (LTE-XA or LTE-XV)

Step 1 is mounting the communicator.  The preferred method is tou use the included threaded conduit mount where you attach the communicator to the top of your Vista control panel’s metal box.  There are knockout along the top of the metal box that can be broken open just using a screwdriver and bending/snapping off the metal tab.  Attach the threaded connector to your communicator (in the box with the communicator) and use the included nut on the inside to secure the communicator to the top of your panel.

Take the 4 wire wiring hardness (ECP Cable) and plug into the lower left socket on the communicator as shown in the diagram and slide the four wires through the threaded connector into the metal box for wiring to the panel.

LTE-XA Interior1


LTE-XA Interior2

The other method is to mount the communicator a few inches away from the control panel box and feed the wiring hardness (ECP Cable) into an existing opening or use one of the unused knockout located on all four sides of the box.  Plug the harness into the lower left socket on the communicator as shown in the diagram above.

Wiring To The Motherboard – Vista P Series Residential Panels

Standard Honeywell Residential Vista P Series security panel include the Vista-10P, Vista-15P, Vista-20P, Vista-21iP, and the SafeWatch Pro 3000. Older panels such as the Vista-20SE etc. wire pretty much the same but have no capability for Total Connect 2 interactive services (remote control). Be sure to check the wiring diagram shown on the control panel’s inside door for your panel model and keypad wiring terminals. 

Vista wiring Diagram 1

Your LTE communicator is essentially a virtual keypad for Total Connect 2 remote control which is why it connects directly to your panel’s keypad ECP bus.  Its just a four wire connection with 2 wires for 12VDC power and 2 wires for data In and Out.  Use the wiring diagram that matches the control panel you own.  If unsure there is always a wiring diagram on the inside door of your control panel.  Just look to see what four terminals are used to connect keypads.

Your LTE communicator comes with a 4-wire connection harness.  Plug one end into the bottom left side of the communicator, feed into your control box (make sure the door can still close!) and connect to the four screw terminals shown for keypads.

DO NOT REMOVE ANY EXISTING WIRES, JUST ADD THE NEW BLACK, RED, GREEN, AND YELLOW WIRES TO THE APPROPRIATE KEYPAD TERMINALS.


Vista P Series Terminal

4

5

6

7


LTE Harness Wire Color

Black

Red

Green

Yellow


Wiring To The Motherboard – Vista Commercial Panels

Standard Honeywell commercial Vista series security panel include the Vista-50P, Vista-128BP, Vista-128BPT, Vista-250BP, Vista-250BPT and others.  Note only the Turbo series (model end with T) can use Total Connect 2 interactive services (remote control).  Be sure to check the wiring diagram shown on the control panel’s inside door for your panel model and keypad wiring terminals. 

Your LTE communicator is essentially a virtual keypad for Total Connect 2 remote control which is why it connects directly to your panel’s keypad ECP bus.  Its just a four wire connection with 2 wires for 12VDC power and 2 wires for data In and Out.  Use the wiring diagram that matches the control panel you own.  If unsure there is always a wiring diagram on the inside door of your control panel.  Just look to see what four terminals are used to connect keypads.

Your LTE communicator comes with a 4-wire connection harness.  Plug one end into the bottom left side of the communicator, feed into your control box (make sure the door can still close!) and connect to the four screw terminals shown for keypads.

DO NOT REMOVE ANY EXISTING WIRES, JUST ADD THE NEW BLACK, RED, GREEN, AND YELLOW WIRES TO THE APPROPRIATE KEYPAD TERMINALS.


Vista P Series Terminal

6

7

8

9


LTE Harness Wire Color

Red

Black

Green

Yellow


Communicator Power Up

Power up your Vista panal and the LTE communicator by plugging in the AC transformer and attaching the backup battery.  There are four LEDs in a column on the left side of the circuit board.  The bottom Green LED MUST be lit which indicated satisfactory signal strength with the cellular carrier.  If not lit you will need to relocate the communicator to a better location.  If in a basement try moving to an outside wall and as high in the room as possible.  In weak reception areas you may need to mount the communicator on ground level or higher (attic) and run wires back to the panel.

During initial power up the top three LEDs (Green, Yellow, Red) will sequesnce from top to bottom while it is setting up registration with the carrier.  This sequence can take up to 15 minutes during the first power up.  Normal power up initialization after this first time generally only takes 60-90 seconds.

Don’t power down the communicator during this first-time initialization process.

Once the LED sequencing completes the communicator is ready for service!

In order for us to pull your Zone List from your panel and tweak the panel’s configuration for Total Connect 2 service please follow these simple steps.  This applies to Honeywell residential P series panels such as the Vista-20P.

  • Enter Program Mode:  [Installer Code] 800.  You will see “20” displayed on the keypad if successful.  The default Installer Code is 4112.  If your Installer Code is unknown then just power down the panel (unplug transformer and battery) and then power back up.  Within 50 seconds of power up press * and # simultanously on a keypad until “20” displays.
  • Reset Account Number:  Press *96
  • Exit Programming:  Press *99

Honeywell Alarm Monitoring Service

You can signup for our affordable Honeywell AlarmNet plans using the button below.  We have both UL Central Station dispatch plans as well as Self-Monitoring plans to choose from.

Honeywell Monitoring Signup

Don’t forget to complete our Alarm Monitoring Enrollment Form after signing up for service.  This is used for our UL central station and be sure to include your communicator’s 12 character MAC and 4 character CRC address on this form.  This is how we register your LTE communicator with AlarmNet.  We can not get your communicator registered or service started without this completed form.

Monitoring Enrollment Form

If you have any questions just give us a call!

800-840-6150

Nextalarm Ending Alarm Monitoring Service June 30, 2020

UL Central Station Facility

The Problem

With the upcoming termination of Internet based alarm monitoring with nextalarm existing customers are looking for an easy and cost effective transition to another alarm monitoring provider.  While nextalarm has been talking about a service shutdown for a while many customers were shocked when they received notice that all service is being stopped as of June 30, 2020 with no alternative given other than to contact a local alarm dealer.  The problem unfortunately with local dealers is their high price and long contracts, especially when they know current nextalarm customers are in a mad dash to find replacement service without a gap in monitoring protection.

The Affordable DIY Solution

This is where SafeHomeCentral comes in.  We’ve been in business 33 years now offering professional UL central station alarm monitoring at affordable pricing and with NO CONTRACTS!  We have easy to install communication modules that replace the proprietary Internet adapter used by nextalarm.  We have simple universal adapters that are WIFI/Ethernet based for an Internet communication path to the central station, dual-path Ethernet/LTE cellular, as well as advanced tri-path (Ethernet, WIFI, cellular) interactive models that allow remote control of your alarm system from a phone app.

Options Available For Nextalarm Service Replacement

GOOD

Single-Path Ethernet/WIFI

Out of stock


Alula BAT WiFi

Alula’s universal, dual-path Internet alarm communicator, the BAT WIFI, is a cost-effective solution for takeovers and analog line upgrades, featuring fast IP alarm communications and industry-leading remote service capabilities.

  • Simple Installation – Easy Wi-Fi Internet
  • Ethernet port for wired Internet connection
  • Universal Panel Compatibility
  • Remotely Arm/Disarm via Smartphone, Tablet and PC for supported panels (see chart below)
  • Text and/or email notication of all alarm events, trouble, arm/disarm, bypass signals
  • Works with panels that support Contact ID signaling only
  • Options for UL central station dispatch or self-monitoring saving even more money

IP Internet alarm monitoring from $10.95

More Info



Telguard TG1 Express LTE

The Telguard TG-1 Express Alarm Communicator provides the ideal solution for residential applications. The TG-1 Express transmits full data from security and fire systems to central stations using a nationwide digital cellular network. Today’s modern family commonly chooses to use their cell phone or VoIP service instead of paying for a traditional phone line.  When there is no telephone service available from your customer’s home, Telguard model TG-1 Express LTE ensures that critical alarm information reaches the central station.

  • Can be used with ANY alarm panel that has dialout capability.  Does not require Contact ID format which is unavailable in older panels.
  • Certified for use on the AT&T or Verizon LTE network for long, sunset-free installation.
  • Supports virtually all alarm formats using dial capture for universal panel compatibility.
  • Reduces install time by exclusively using the power and backup battery from the panel.
  • Power and dial capture over a single cable for greater flexibility.  Requires an RJ31X cord which is typically installed for landline monitoring.
  • Does not support interactive services (panel remote control or event notifications)
  • True UL central station dispatch with text and/or email notifications (dispatch only)

Cellular alarm monitoring from $16.95

More Info


BETTER

Dual-Path Ethernet/Cellular

Out of stock


Alula BAT-LTE

Alula’s Internet and Cellular alarm communicator, the BAT LTE, features the very latest in 4G LTE cellular technology, remote panel programming and universal panel support – including Honeywell, DSC and GE/Interlogix.

  • SIMPLE DIY INSTALLATION
  • EASY CELLULAR LTE & INTERNET
    Internet connection via Ethernet and pre-activated Verizon cellular 4G LTE
  • DUAL HI-GAIN ANTENNAS
    Increases Cellular range by up to 50%
  • UNIVERSAL PANEL COMPATIBILITY
    Works with panels that support Contact ID signaling
  • EVENT NOTIFICATIONS
    Text and/or email notication of all alarm events, trouble, arm/disarm, bypass signals when using Interactive Services option
  • OPTIONAL REMOTE ACCESS ON THE GO
    Remotely arm/disarm via Smartphone, Tablet, and PC for supported panels (see chart below)
  • Options for UL central station dispatch or self-monitoring saving even more money

Dual-path IP/cellular alarm monitoring from $16.95

More Info


BEST

Tri-Path Ethernet/WIFI/Cellular

Out of stock


Alula BAT-CONNECT

Alula’s new BAT-Connect is the ultimate system takeover device, easily upgrading legacy security platforms to a modern, mobile experience. Much more than a basic communicator, this intuitive device smartly bridges intrusion security, video and automation with the Alula iOS or Android Apps. Fueled by the encrypted, lightning-fast Alula network, system control is delivered instantly to the smart devices you already use and love.

  • Instantly modernize most legacy security systems with mobile control (see panel compatibility chart below)
  • Offer new service upgrades beyond basic intrusion security
  • Video ready, enabled through the Alula mobile app
  • Home automation ready, link to any Z-Wave device such as lights, locks, thermostats
  • Remotely Arm/Disarm via Smartphone, Tablet and PC for supported panels (see chart below) when using INteractive Services option
  • Text and/or email notication of all alarm events, trouble, arm/disarm, bypass signals with Interactive Services option
  • Sunset-proof communicator with Ethernet and WIFI on board
  • Triple-path connectivity gives install flexibility and auto-switching to always maintain alarm reporting
  • CAT-M1 IOT optimized: 5G ready keeps you ahead of tech changes, 4G LTE links to current cell standard
  • Available in AT&T and Verizon models
  • Options for UL central station dispatch or self-monitoring saving even more money

Tri-path alarm monitoring from $16.95

More Info


Alula Panel Compatibility (Interactive Services)

BAT-WIFI

  • Honeywell Vista 10P
  • Honeywell Vista 10PSIA
  • Honeywell Vista 15
  • Honeywell Vista 15CN/P/PCN
  • Honeywell Vista 15PSIA
  • Honeywell Vista 20P/PS/PCN
  • Honeywell Vista 20PI
  • Honeywell Vista 20PSIA
  • Honeywell Vista 21IP/IPSIA
  • Honeywell Vista 32FB
  • Honeywell Vista 128BPE/FB/FBPE
  • Honeywell Vista 128FBP
  • Honeywell Vista 128SIA
  • Honeywell First Alert FA130
  • Honeywell First Alert FA148
  • Honeywell First Alert FA168
  • ADT Safewatch Pro 3000
  • DSC PC1555 (Basic Signal Only)
  • DSC PC5010
  • DSC Alexor
  • DSC Impassa (Basic Signal Only)
  • DSC PowerSeries Neo (Basic Signal Only)
  • DSC PowerSeries PC1616
  • DSC PowerSeries PC1832
  • DSC PowerSeries PC1864
  • Interlogix NetworX NX-4 v1 (Basic Signal Only)
  • Interlogix NetworX NX-6 v1 (Basic Signal Only)
  • Interlogix NetworX NX-8 v1 (Basic Signal Only)
  • Interlogix NetworX NX-8E (Basic Signal Only)
  • Interlogix NetworX NX-4 v2
  • Interlogix NetworX NX-6 v2
  • Interlogix NetworX NX-8 v2
  • Interlogix Concord 4 (Basic Signal Only)
  • Interlogix Concord 4 Express (Basic Signal Only)


BAT-LTE

  • Honeywell Vista 10P
  • Honeywell Vista 10PSIA
  • Honeywell Vista 15
  • Honeywell Vista 15CN/P/PCN
  • Honeywell Vista 15PSIA
  • Honeywell Vista 20P/PS/PCN
  • Honeywell Vista 20PI
  • Honeywell Vista 20PSIA
  • Honeywell Vista 21IP/IPSIA
  • Honeywell Vista 32FB
  • Honeywell Vista 128BPE/FB/FBPE
  • Honeywell Vista 128FBP
  • Honeywell Vista 128SIA
  • Honeywell First Alert FA130
  • Honeywell First Alert FA148
  • Honeywell First Alert FA168
  • Honeywell Safewatch Pro 3000
  • DSC PC1555 (Basic Signal Only)
  • DSC Alexor
  • DSC Impassa (Basic Signal Only)
  • DSC PowerSeries Neo (Basic Signal Only)
  • DSC PowerSeries PC1616
  • DSC PowerSeries PC1832
  • DSC PowerSeries PC1864
  • Interlogix NetworX NX-4 v1 (Basic Signal Only)
  • Interlogix NetworX NX-6 v1 (Basic Signal Only)
  • Interlogix NetworX NX-8 v1 (Basic Signal Only)
  • Interlogix NetworX NX-8E (Basic Signal Only)
  • Interlogix NetworX NX-4 v2
  • Interlogix NetworX NX-6 v2
  • Interlogix NetworX NX-8 v2
  • Interlogix Concord 4 (Basic Signal Only)
  • Interlogix Concord 4 Express (Basic Signal Only)


BAT-CONNECT

  • Honeywell Vista 20P
  • Honeywell Vista 20PSIA
  • Honeywell Vista 21IP/IPSIA
  • Honeywell Safewatch Pro 3000
  • DSC PC580 (Power 432)
  • DSC PC1555 (Power 632)
  • DSC PC1555MX (Power 632)
  • DSC PC5010 (Power 832)
  • DSC PC5020 (Power 864)
  • DSC PC1616
  • DSCPC1832
  • DSC PC1864
  • Interlogix NetworX NX-4 v2
  • Interlogix NetworX NX-6 v2
  • Interlogix NetworX NX-8 v2
  • Interlogix Concord 4 (Coming Soon)

2GIG GC3 Firmware Update Files

2GIG GC3 USB Flash Files

2GIG GC3 Wireless Security SystemThe new 4G LTE cellular communicator needed for Alarm.com service requires a firmware version of at least 3.1.3 or higher to recognize the cell module.  You can update the GC3 firmware yourself without incurring an Over-The-Air (OTA) cellular charge from Alarm.com.

NOTE: If your current firmware is below 3.0.2 be sure to update to 3.0.2 first then update direct to the latest firmware.

 
Updating My 2GIG GC3 Firmware
  1. Download and unzip the firmware update file. (After unzipping right-click on the file name, and select ‘Save As’ and save it to an empty USB thumb drive, leaving the file name unchanged.)
  2. Save the firmware file to the root directory of a USB flash drive.  Note:  The USB flash drive must have only one partition.  Be sure to eject flash drive properly from your computer!
  1. Plug the USB flash drive into the USB port on the top of the GC3 panel.
  2. You will see a notice that there is a new firmware to install. Select Update
  3. Enter the Installer Code or Master Code.
  4. The GC3/GC3e will install the update and restart (reboot)

Note: This update file below will upgrade all GC3 or GC3e panel firmware to 3.2.5.  Be sure to start at version 3.0.2 or higher otherwise update to 3.0.2 first.

If you have previously upgraded the GC3/GC3e to a 3.2.5 firmware, you will receive an error as you are already at the latest firmware.

System Requirements

  • PC running Windows XP or later (Mac OS not supported)
  • One available USB port (USB v1.1 or later)
  • A working knowledge of installing drivers and running applications on a Windows computer

 

Firmware V3.2.5 Firmware File

 

 

 

 

Home Security System Alarm Monitoring Basics

UL central station monitoring facility1

home security system with central station monitoringYour home is your castle as they say. It’s where you go to escape and find peace in a world full of madness.  For this reason, it’s imperative that you create an environment that is safe for the sake of you and your family. A burglary is something that can greatly diminish the amount of comfort you feel in your home. It is one of the most traumatizing violations you can experience, both emotionally and physically.

While it’s true that you can recover some physical things after a home robbery, it’s not so easy picking up the pieces emotionally after you’ve been violated in such a manner. Implementing a monitored home security system can give you and your family just the peace of mind you need to feel safe in your home. Not to mention homes with security systems are 4X less likely to be broken into.

But is alarm monitoring really necessary?

The simple answer is YES!  If you are going to invest (or already have) in a DIY home security solution, it makes sense for a professional to monitor it. If you skip this step, many intruders will simply not care that an alarm is sounding, as they know they have a reasonable amount of time before a neighbor gets around to calling the police. And what if a fire alarm goes off?  Well, your property will already be severely damaged before anyone notices from the outside.

 

Alarm Monitoring – How it Works

Alarm monitoring is the rapid, detailed communication between your home alarm system and a security provider’s central station. Your alarm control panel registers an emergency event and sends a signal to the central monitoring station, where the appropriate authorities are notified and sent to your home.  The technical specifics may differ slightly for each alarm system brand, but the basics of alarm monitoring is similar in any home security system.

Your system’s control panel is the center of a network of sensors, which may include window or door sensors, motion detectors, glassbreak sensors, smoke or heat detectors, or specialized temperature or flood sensors.

alarm system with monitoring diagramThe first signal sent by your control panel will alert monitoring personnel at the central station, who will call to notify you and confirm whether it’s a real emergency, or a false alarm. If you don’t respond, the monitoring service contacts the proper local agency to dispatch emergency personnel to your address. Some security systems offer additional features, such as immediate alarms which don’t depend upon a confirmation call (keypad fire alarm for example) or silent alarms that don’t alert intruders and give them a chance to disable the system before the follow-up signal is sent.

Information sent by your home security system to the alarm monitoring center includes account identification to access your address and contact information, and the type of sensor that has been triggered.  Location of triggered device is generally in their database.

For example, a smoke detector event will cause the alarm monitoring service to contact your fire department and tell them there is smoke detected in the basement of your home, while the signal from a medical alert pendant would be routed to local ambulance or paramedic services along with special instructions on how to gain entrance to the home.

Monitoring with two-way voice capabilityIf your system has 2-way voice capability, the speaker on your panel will be opened and the responding emergency dispatch operator will address you directly via your panel. You can then tell the dispatcher directly that your alarm was set off by accident.  Simply provide your central station password for identity verification. If the emergency is real however, an intruder can be voice alerted that authorities are in route. Check out these other benefits of two-way voice communication:

  • Reduces false alarms
  • Higher priority level for police responses to verified alarms
  • Homeowner can talk hands-free with the central station operator
  • Audio verification of all or selected alarm events

If you have not chosen monitoring with 2-way voice, in most situations a phone call will be made to your home where the alarm was activated. If there is no answer or correct password then the proper authorities will be dispatched and your emergency contacts will be notified.

disarming your security system by keypad

Some exceptions to this process would be buttons that are manually pressed: fire, medical or police buttons depressed directly on the panel, a medical pendant or watch being pressed, or the key fob panic button. These buttons, when held down for 1 to 3 seconds signal an emergency and dispatch of the proper authorities is automatic without verification.

A special duress / panic code can be used as well. A duress code is a separate keypad passcode used in a hopefully rare situation where you are forced to disarm the system by an aggressor. You enter your duress passcode and the system will appear to disarm as normal. This code however alerts the monitoring station of a hostage type situation and authorities are dispatched accordingly without a verification call to your home. No sirens would be used as police race to your location.

 

Alarm Monitoring Communication Options

In the event a sensor detects an intruder, fire, or environmental issue, the signal is sent to your alarm panel and then transmitted to the central station. How it gets there can take one or more paths to the monitoring facility.

There is traditional phone line communication which works like a fax machine. The alarm takes over the phone line and calls the monitoring station, transmitting the alarm signals which are translated into alarm events for a dispatch operator to respond. When installed correctly (with an RJ31X jack) the land line is taken over even if someone is talking on the phone or is off hook. Land lines can be cut by an intruder before even entering your home however, preventing transmission of signals from the panel to the monitoring center.  As well land lines are susceptible to weather outages due to down telephone poles for instance.

Central station communication path cable cut by intruderVoice over IP (VoIP) and broadband Internet communication are options, but they are not considered reliable paths by themselves like land lines. They can also be cut by a burglar and more importantly they highly vulnerable to power outage.  Most people do not have backup power for their home networking equipment such as a modem and/or router.  If power goes out so may your Internet connection.  Has this already happened to you during a storm?

Land line communication is quickly being replaced by cellular communication. With either a cellular connection or preferably cellular back-up that is accessed only after land line or Internet failure, your alarm will have its own connection that is activated like a standard cell phone call and signals are transmitted to the monitoring station via wireless connection. An intruder can not cut a wire outside preventing central station communication and ultimately rapid police response.

Having a backup communication path in the event a line is cut or a power failure interrupts one of the paths is strongly recommended.  In the commercial world it’s a must.  For proper home security monitoring we recommend either landline with cellular backup, or baseband Internet with cellular backup.

 

Not All Alarm Central Stations Are the Same

UL central station monitoring facilityUnderwriters Laboratories (UL) is a leader in certifying and inspecting central station standards and performance capabilities. UL has rigid standards and only a select percentage of monitoring facilities qualify for their listing. Annual inspections of listed central stations by UL are made to ensure continued compliance.

Certified central stations must be able to withstand physical attack, operate on back-up power sources in the event of power loss, and meet a whole variety of other security and operational standards.  You can generally expect higher levels of home security and better service from UL listed central stations. That’s because they are required to meet or exceed certain levels of performance.

 

Local Alarms and Self-Monitoring Options

Do-It-Yourself (DIY) systems are popping up all over. Many of these systems offer no monthly monitoring commitment as a key selling point instead of $40+ a month for three years or more with companies like ADT or Comcast.  If you are a DIY type of person, this might be for you.

The common concern with no alarm monitoring at all (local alarm) is that you are the person in control of emergency situations. For example, many people get an alarm system due to a recent break in or crime activity in the neighborhood. A non-monitored system will alert you to an intruder, only when you are home. From that point it is your job to decide whether to call the police or protect your children first.

Loud alarm siren in the homeUnmonitored “local” alarms can still provide benefit, though limited. There is no monthly expense to deal with especially for multiple years with the big guys.  If you’re home, the alarm noise lets you know there’s a problem and allows you to take necessary action. The noise may even frighten off some less-determined intruders.  Many emergencies however are too serious to deal with by yourself, especially if you’re disabled or otherwise incapacitated.  In most cases you’ll want police, fire, or medical professionals on the scene as soon as possible.

Online security dealers can provide highly discounted UL central station monitoring on a no-contract, month to month basis, with the same features and services as ADT for example.  For homeowners with an existing security system, it’s possible to get UL central station monitoring for half the retail price, and still be able to cancel anytime without penalty. One example is SafeHomeCentral which has been offering discount UL monitoring service for more than 30 years.  Luckily, it’s not difficult to find online providers below the $10/month mark for the same monitoring services.

Self-monitoring is an option which is less expensive than standard central station monitoring. In this scenario you receive a text and/or email from the monitoring company’s equipment directly and “you” decide if the alarm needs attention.  There are no dispatch operators in the loop at all.  You are responsible for calling the police or fire department.  The problem is what if that text message comes to your phone while you are sleeping, on vacation, or in a meeting at work? Generally, only online security providers will offer self-monitoring as an option.

The reality is people install home security systems because they want their local authorities alerted when something critical happens. When your house is burning down, a text message might not do the trick. Professional monitoring allows you to save your family, which includes pets, knowing that the proper authorities are on their way. That extra layer of protection for you means your family, your house, your keepsakes, and maybe even your neighbors are safer.

 

The Modern Connected Home

How Interactive alarm monitoring worksWe all have smartphones.  Why not use them to control your home security and automation devices too?  This is at the top of the wish list for most DIY homeowners.

Interactive remote monitoring is a service separate from central station dispatch.  Its an add-on capability that allows you to:

  • Arm and disarm your security system from your smartphone, tablet, or computer
  • Control Z-Wave lights, locks, thermostats in your home
  • View what’s happening inside/outside your home with streaming video or snapshots
  • Be notified by call, text, and/or email if there is a break-in, fire, medical emergency, or environmental issue (freeze/flood) in your home

You can usually get interactive service from  traditional UL central station monitoring dealers as well as discount self-monitoring providers.  One point however. Interactive services do not work with landline-only connection to a central station.  Broadband Internet or cellular would be required.

 

Other Things to Consider

How to save money on alarm monitoringBy this point, you understand the basics of home security alarm monitoring.   But there are some other key things you should keep in mind when choosing monitoring options. Some things you may have already discovered through previous research. But others you may be surprised to learn about with regards to alarm monitoring.

  • Lower Insurance Premiums – Did you know you can usually get a discount on your home insurance, if you install an alarm system with central station monitoring?  Installing home security can decrease your insurance premiums by up to 20 percent annually. This is a cost that is usually rolled into your mortgage. You should check in with your insurance agent to ensure this adjustment is added, as soon as you include alarm monitoring with your home security system.  Self-monitored and/or local alarms usually have no premium discount (or very little) because the insurance company’s risk of loss is much greater without true central station monitoring.
  • Contract Terms​ – Oftentimes, people think all they do is purchase alarm monitoring for their existing system (or new alarm system) and that’s the end. But usually there are other costs involved that the homebuyer isn’t necessarily made aware of upfront. When shopping around, ask if there is a contract, and for how long the contract is for. Most local dealers use 36 months agreements. You also need to know how much money you’ll have to pay if you break/terminate your contract early. Some alarm companies charge hundreds of dollars for breaking the contract, so it’s imperative you know that information upfront.
  • Relocation Fees – If you have had your alarm system professionally installed and monitored, and you decide to move, the company used may charge a relocation fee. A company like Vivint or ADT have policies that they will move your system for free, if you commit to signing another 42-month contract.  If you opt out of the contract, you’ll be charged $100 for the moving fee.  Each company has their own policy, so research thoroughly before committing.

 

Final Thoughts

A home invasion, or fire, is very scary, and people often wonder was there anything they could have done to prevent it. While you don’t want to ever live your life in fear, there is nothing wrong with being proactive. Your best line of defense is a quality alarm system with monitoring.  There are home security alarm monitoring solutions to suit every unique need and budget. All it takes is a little bit of research on your end. Call your local dealers, but ALWAYS check online security dealers too for a real price comparison.  Don’t be talked into a high priced, multi-year contract with limited capabilities by a sweet-talking salesperson!

long expensive alarm monitoring agreement

 

The Best Smart Security Cameras for 2020

Alarm.com V522-IR Indoor Video Camera
Alarm.com V522-IR Indoor Video CameraAlarm.com V722W Outside Camera With Night Vision

When everyone claims to make the best home security camera, how do you choose?

There are HD cameras. Wide-angle cameras. 1080p cameras with night vision. Indoor, outdoor and doorbell cameras. Do you look for the latest features, the biggest discounts, or the best security camera reviews?

With so much to consider, it’s easy to miss a very important detail.

It’s not all about the camera. Look at the platform first.

While a smart security camera’s components, design and engineering make a big difference, the software platform is where the “smart” part happens. Your camera’s app and its features, your video alerts and your customization options are all determined by this layer of digital technology.

It’s why we think the best home security cameras are powered by Alarm.com.

Alarm.com-powered cameras come fully integrated into our platform and app through your smart home security system. As well as best-in-class hardware, they give you advanced video features, extra home security benefits, and an easy, professionally-supported experience.

1: See what’s going on from anywhere, anytime.

best-smart-security-camera-apps.jpg
Whether you’re investigating a strange noise outside, or just saying hello to your kids from the office, the Alarm.com app makes things easy.

You can view a live stream from any camera with your smartphone, tablet, desktop, Apple Watch or even your TV. You can be at work and still talk to a visitor at your door. If you get an alert that your alarm is going off, you can open a camera feed, zoom in to see what’s going on, then verify or cancel the alarm signal—all from the same screen.

Viewing recorded footage is just as easy. Alarm.com stores your video clips securely on our cloud servers for you to watch, download and share whenever you need it.

2: Stay in the know with intelligent clips and alerts.

All smart security cameras have motion detectors that trigger video recordings and smartphone alerts. Got a busy home? You can look forward to a lot of alerts—or you can take the Alarm.com route instead.

best-smart-security-camera-alert.jpg

With security system intelligence, our cameras understand what’s going on. It means you can customize and filter your alerts for a better experience. For example, you can have Alarm.com turn off all alerts from indoor cameras when your security system is disarmed.

You can also set up triggered video alerts for specific events. If you want to see your kids arrive home after school, for example, you can have Alarm.com send you a video clip from your hallway camera when they unlock the front door every day.

3: Get better crime prevention features.

When it comes to crime prevention, our cameras are more than a deterrent. As part of your smart security system, Alarm.com-powered cameras  “team up” with other security devices, like your smart locks, to help you solve challenges like this:

4: Invest in security cameras that keep getting smarter.

Security camera technology gets better every year. Some manufacturers expect you to replace your cameras frequently to keep up.  We don’t: instead, we release new features and services digitally, using our platform to keep your cameras up-to-date for longer.

best-smart-security-camera-updates.jpg

Take the new Alarm.com video analytics service. It uses artificial intelligence to make sense of what your cameras see, in real time. It can tell whether an object in your driveway is a person, an animal or a vehicle. It can ignore a person who visits your front door and then leaves (the mailman), but alert you when a visitor lingers too long on your porch.

Industry experts praised it not just for its smarter video alerts, but also for working with our most popular indoor and outdoor cameras. If you’re interested in activating video analytics, contact your Alarm.com service provider to learn about camera compatibility and service plan options.

5: DIY installation and SafeHomeCentral support makes it easy.

best-smart-security-camera-company.jpg

Have you ever installed security cameras?

Our expert online service technicians make this part easy. They can help you choose the best cameras for each area of your home, then walk you through DIY installation to connect your cameras quickly and cleanly. Should anything go wrong with a camera after installation, SafeHomeCentral will be on hand with the tools and know-how to fix the issue.

Want Alarm.com-powered security cameras for your home? 

The best home security cameras can be part of the package when you choose smart home security powered by Alarm.com. Delivered by SafeHomeCentral it’s the easy way to enjoy smart home technology and keep your family protected.

Worry Less This School Year With Alarm.com Security Monitoring

Mom keeping track of kids at home
A new school year is the start of a new journey for kids and parents alike. You’ll help your children engage with new responsibilities, reach new milestones and overcome new worries. You’ll also encounter some worries of your own.

 

That’s especially true when children reach home-alone age and begin arriving home  while you’re still at work. While your kids will quickly adapt, your concerns for their safety and wellbeing won’t be going anywhere.However, new technology can help. With smartphone alerts, connected video cameras  and remote-controlled door security, an Alarm.com-powered security system can quickly become an essential tool for managing your weekday worries.  And keep in mind SafeHomeCentral has the most feature rich, lowest cost Alarm.com plans in the industry!

Worry 1: Are my kids safely home?

Your biggest after-school concern is to know that your kids are home. It’s a worry that comes in many flavors: How long do you wait to text or call if they forget to check in? What if they lose their keys? If they’re home, are they alone – or did their friends invite themselves over?

We’ve got this one covered. Take a look.

Worry 2: Are my kids behaving responsibly at home?   

Letting your kids manage their own after-school time helps to build their sense of responsibility. However, you need a way to know that they’re doing the right thing. Alarm.com’s indoor video technology can help.

Worry Less School Alerts Homework TW.png

For example, our own research indicates that parents expect kids to take responsibility for their own homework at around the age of 12.) Our indoor cameras give you a discreet way to quickly confirm that things are getting done. You can even help them out with a tricky math equation via two-way voice conversation.

Worry 3: Is the house secure during the daytime? 

Weekday mornings are busy and kids are forgetful. If they’re the last to leave the house, you may be concerned about potential security lapses. After all, there’s nothing like coming home to discover that your garage has remained invitingly open all day.

Alarm.com alerts let you take a “trust but verify” approach, with the ability to lock up remotely if your kids forget.

Worry Less School Alerts Lock TW.png

PS: If it’s you who’s the forgetful one, check out our Geo-Services reminders and what they can do for you.

Want to worry less this year with Alarm.com?  Protecting your family and home with Alarm.com technology is easy. Just give us a call and we can walk you through the powerful options!

267-961-6353

 

Stay Connected With Aging Loved Ones – Wellcam by Alarm.com

Aging in place couple with Wellcam from Alarmcom

If you need to stay more connected to a parent or family member who lives independently, this story is for you.

Wellcam™, created by Alarm.com, is a new way to stay closer to each other, and to ensure that your family is safe and well when you’re not with them.

Earlier this year Bobby installed an Alarm.com Wellcam in his mother Margarete’s home. Here’s their story.

We asked Bobby and Margarete what they appreciated most about Wellcam—and what makes it different.

 

 

Visit More.

“I feel like my generation—Gen X-ers—are very busy in general,” Bobby told us. “We’re always active. It’s work, family and sleep when you can.” Although he lives just an hour away, work and family commitments mean that he can’t visit Margarete as often as he’d like. Their Wellcam helps to bridge the gap.

As an extension of Bobby’s own home security system, Margarete’s Wellcam connects directly to Bobby’s Alarm.com app. It’s easy for him to quickly check in with Margarete, say hello, and see that everything is okay—or to “visit” for a longer conversation when time allows.

“The Alarm.com app is crazy easy,” he says. “You just pop it up, click and say hello—and she talks back.”

“We get to visit a lot more than we used to,” smiles Margarete. “I look forward to him calling.”

Better Than a Phone Call.

For Margarete, Wellcam has several advantages over a phone. Her Wellcam’s call-out button connects her directly to Bobby’s smartphone—no dialing required—for a clear, hands-free conversation via Wellcam’s two-way speaker.

“With a phone, you can’t hear as good at my age,” Margarete says. “But this is almost like he’s sitting right here with you.”

Alarm.com Wellcam Review Testimonial 2 FB.png
“It can be hard to stop what you’re doing and make a phone call,” Bobby adds. “You might spend 15 or 20 minutes tied up on the phone. But with this, it’s a quick two- or three-minute ‘hello’ and you’re about your day.”

Make a Difference.

As well as keeping his family more connected, Wellcam helps Bobby ensure that Margarete and her husband RL are safe and well. Alongside the Wellcam, Bobby installed a broader Alarm.com-powered Wellness solution, which intelligently monitors activity using Wellcam’s motion detector and other sensors.

“It’s an evolution of home security technology,” Bobby explains. “It learns what’s normal, and when something abnormal occurs, it notifies someone who cares so that they can get in front of it.

“Maybe someone is getting up more in the night more than normal: it could be a sign that they’re getting sick, or not taking their meds properly. The system picks up on that, and alerts you, prior to it becoming an emergency room call. I’m proud to have found something that makes a difference.”

“You don’t even know it’s here,” says Margarete. “But if something goes wrong, it’s here to protect you and let someone know.

“It’s really helped a lot,” she says. “I feel a lot more secure.”

Your family can benefit from Wellcam and Wellness technology.  For more information check our Aging In Place Solutions and Alarm.com.

 

Finding The MAC/CRC or IMEI Communication ID For My Alarm Panel

Find My MAC ir IMEI Address

Finding The MAC and CRC or IMEI Communication ID Number For My Alarm Panel

Honeywell Lyric Controller (LCP500-L)

  • Press Home
  • Press Security
  • Press Tools
  • Enter your Installer Code (default is 4112 unless changed)
  • Press Program
  • Press Comm Diagnostic
  • Press the Down Arrow once and press Communication ID Numbers
  • The MAC and CRC numbers for the panel (WIFI) as well as cellular module (if installed) will be displayed
  • Press the Back Arrow until you reach the main screen or press Home to exit
honeywell lyric security system controller

Honeywell Lynx Touch L7000

  • Press Home
  • Press Security
  • Press More
  • Press Tools
  • Enter your Installer Code (default is 4112 unless changed)
  • Press Program
  • Press Comm Diagnostic
  • Press the Down Arrow once and press Communication ID Numbers
  • The MAC and CRC numbers for the panel (WIFI) as well as cellular module (if installed) will be displayed
  • Press the Back Arrow until you reach the main screen or press Home to exit

Honeywell Lynx Touch L5210

  • Press Home
  • Press Security
  • Press More
  • Press Tools
  • Enter your Installer Code (default is 4112 unless changed)
  • Press Program
  • Press Comm Diagnostic
  • Press the Down Arrow once and press Communication ID Numbers
  • The MAC and CRC numbers for the panel (WIFI) as well as cellular module (if installed) will be displayed
  • Press the Back Arrow until you reach the main screen or press Home to exit
Honeywell Lynx Touch L5210 Wireless Alarm System

Honeywell ProA7Plus

  • Press Menu (bottom center)
  • Scroll down to Tools
  • Enter your Installer or Master Code (default Installer Code is 4112 unless changed)
  • Press System Information
  • Scroll to Main Control
  • The MAC and CRC numbers for the panel (WIFI) as well as cellular module (if installed) will be displayed
  • Press the Back Arrow until you reach the main screen or press Home to exit
Honeywell Home PROA7PLUS ProSeries 7 in. All-In-One Control Panel with Touchscreen, Alexa Built-In

Honeywell Lynx Plus L3000

  • Open the front cover of your L3000 panel
  • Your green cellular card will be on the right side of the back plate.
  • The MAC (12 characters) and CRC (4 characters) address will be shown on a white tag on the card
  • Will start with 00D02D or B82CA0
Honeywell Lynx Plus L3000 Wireless Alarm System

Qolsys IQ Panel 2, 2+, 4

  • Press Home
  • Swipe down or press grey bar at top of screen
  • Press Settings
  • Press Advanced Settings
  • Enter Installer Code (1111 is the default)
  • Press System Tests
  • Press Cellular Test
  • The IMEI number will be shown on the screen (right side)
  • Press Home to exit
Qolsys-IQ-Panel-2

2GIG GC2

  • Press the 2GIG icon on the bottom right of screen
  • Enter your Installer Code (default is 1561)
  • Press Radio Status
  • The IMEI will be displayed as Serial Number which is 15 digits long
  • Press Home to exit

If you don’t know your Installer Code, open the front panel of the GC2 and copy the number from the paper tag on the cellular communicator (15 digits)

2GIG GC2 Wireless Security System

2GIG GC3

  • Press System Settings
  • Enter your Installer Code (default is 1561)
  • Press Cell Radio Swap
  • Press Radio Test
  • The IMEI will be displayed as Serial Number which is 15 digits long
  • Press Home to exit

If you don’t know your Installer Code, power your GC3 down (unplug interior battery too!) and pop out the cellular communicator from the side of the panel.  The IMEI will be shown on the paper tag on the cell module listed as ADC number (15 digits long).  Pop communicator module back in place and power the panel back up. Make sure to reconnect battery.

2GIG GC3 Wireless Security System

2GIG Edge

  • Press 2GIG logo (upper right corner)
  • Press System Info
  • Enter your Installer Code (default is 1561)
  • The 15 digit IMEI number will be displayed in the System Info Menu. It is the 5th option from the top.
  • Press Home to exit

Interlogix Simon XT

  • Open the front of your panel to see the interior cellular communicator board
  • The IMEI will be shown on the paper tag on the cell module and is 15 digits long
GE Simon XT

Interlogix Simon XTi

  • Press the gear icon on lower right side of screen
  • Press the down arrow and scroll down to Programming
  • Enter your Installer Code (default is 4321) and press OK
  • Press Interactive Services
  • Press Module Status
  • The  abbreviated IMEI will be displayed as Serial Number which is 10 digits long
  • Press Close to exit

If you don’t know your Installer Code, open the front of your panel to see the interior cellular communicator board.  The IMEI will be shown on the paper tag on the cell module listed as ADC number.

Interlogix Simon XTi All-In-One Wireless Alarm System

Interlogix Simon XTi-5

  • From the Home screen press Settings
  • Press Programming
  • Enter your Installer Code (default is 4321) and press OK
  • Press Interactive Services
  • Press Module Status
  • The  abbreviated IMEI will be displayed as Serial Number which is 10 digits long
  • Press Close to exit

If you don’t know your Installer Code, open the front of your panel to see the interior cellular communicator board.  The IMEI will be shown on the paper tag on the cell module listed as ADC number.

Interlogix Simon XTi-5

 

 

How To Configure My Alarm Panel For WIFI

IP Internet WIFO Alarm Monitoring

How To Configure My Alarm Panel For WIFI

Honeywell Lyric Controller (LCP500-L)

  • From the Home screen, press Security
  • Press Tools
  • Enter your Master Code
  • Press WIFI Config
  • Press Scan Access Points
  • When your network appears select it then press Edit
  • Press Key and enter your WIFI password (case sensitive)
  • Press Save
  • Press Join.  WIFI icon should no longer have ! in it
  • Press Home to exit
Honeywell Lyric Controller

Honeywell Lynx Touch L7000

  • From the Home screen, press Security
  • Select More
  • Press Tools
  • Enter your Master Code
  • Press WIFI Config
  • Press Scan Access Points then Scan
  • When your network appears select it then press Edit
  • Press Key and enter your WIFI password (case sensitive)
  • Press Done
  • Press Join
  • When “Device has been successfully added to the network” press OK
  • Press Home to exit

Honeywell Lynx Touch L5210

  • From the Home screen, press Security
  • Select More
  • Press Tools
  • Enter your Master Code
  • Press WIFI Config
  • Press Scan Access Points then Scan
  • When your network appears select it then press Edit
  • Press Key and enter your WIFI password (case sensitive)
  • Press Done
  • Press Join
  • When “Device has been successfully added to the network” press OK
  • Press Home to exit
Honeywell Lynx Touch L5210 Wireless Alarm System

Honeywell ProA7Plus

  • Press the Menu icon (bottom center)
  • Scroll to Settings
  • Press WIFI
  • Enter your Master Code or Installer Code (default Installer Code is 4112)
  • Press WIFI Networks
  • When your network appears select it
  • Press Key and enter your WIFI password (case sensitive)
  • Press Save
  • Press Connect (upper right)
  • Press Shield icon to exit
 
Honeywell Home PROA7PLUS ProSeries 7 in. All-In-One Control Panel with Touchscreen, Alexa Built-In

Qolsys IQ Panel 2, 2+, 4

  • From the Home screen swipe down (or hit small grey bar at top of the screen)
  • Select Settings
  • Select Advanced Settings
  • Enter your Master Code
  • Press WI-FI
  • Press Scan Access Points then Scan
  • When your network appears select it then enter your WIFI password (case sensitive)
  • Press Connect
  • Press Home to exit
 
Qolsys-IQ-Panel-2

2GIG Edge

  • Press the Settings icon (gear) bottom right corner
  • Enter your Master Code or Installer Code (default Installer Code is 1561)
  • Press Network
  • Press Wireless
  • Scroll through the list of available networks and choose your network (SSID)
  • Enter WIFI key/passcode (case sensitive)
  • Press blue Next button and enter key/passcode again to confirm
  • Press picture of house (bottom right corner) to exit to Home screen
 

Alula Connect+ (Helix)

  • Press and hold the Enroll/WPS button on the Connect+ until it beeps twice (roughly 10 seconds)
  • Press the WPS button on your router to join

 

How to Trigger a Cellular Communication Test From Your Alarm Panel

Cellular Alarm Monitoring by SafeHomeCentral.com

In order to complete an activation of an Alarm.com cellular communicator a cell test must be initiated by the homeowner.  In almost all cases just the Master Code is needed but some panels such as the Qolsys IQ Panel 2 requires the Installer Code to reach the correct menu to trigger the manual communication test.  While Its not a bad idea to trigger a manual test on occasion, Alarm.com will be looking for a successful communication test daily from their communicator (programmed automatically).

Go!Control GC2/GC2e

  • Press Security
  • Press Menu
  • Press Toolbox
  • Enter your Master Code
  • Hit the Right Arrow key ==> twice (2x) on the bottom right side of display
  • Press Cell Phone Test
  • Enter your Master Code again
  • Cell phone test will begin and display results on the screen
2GIG GC2e Wireless Encrypted Alarm Control Panel

Go!Control GC3/GC3e

  • Press System Settings
  • Enter your Master Code
  • Scroll down then select Cell Radio Swap
  • Press Radio Test
  • Press Start Radio Test
  • Cell phone test will begin and display results on the screen
  • Press Home to exit
2GIG GC3 Wireless Home Security Panel

2GIG Edge

  • Press System Settings (gear icon lower right on the screen)
  • Enter your Installer Code (1561 is the default Installer Code unless changed)
  • Press Installer Toolbox
  • Select System Test
  • Press Cell Radio Test & Status
  • Press Test Cell Radio
  • Cell phone test will begin and display results on the screen
  • Press Home to exit
2GIG Edge Wireless Security Panel

GE/Interlogix Concord 4

  • Press [8] on the keypad
  • Enter your Master Code
  • Press [3] then [1]
  • Cell phone test will begin but no indication of success or failure will display on the screen
CONCORD-4-EXPRESS-KEYPAD

GE/Interlogix NetworX

  • Press [*] then [4] [4] on the keypad
  • Cell phone test will begin but no indication of success or failure will display on the screen.  Caution: Siren may sound with this test!
CONCORD-4-EXPRESS-KEYPAD

GE/Interlogix Simon XT

  • Press and hold [3] on the keypad for 5 seconds or until display reads LTE Comm Test In Progress
  • Cell phone test will begin and display results when finished.
Interlogix Simon XT

GE/Interlogix Simon XTi

  • Press the Gear icon
  • Scroll to System Tests then press Enter
  • Enter your Master Code
  • Press Comm Test
  • Cell phone test will begin and display results when finished.
Interlogix Simon XTi All-In-One Wireless Alarm System

GE/Interlogix Simon XTi-5

  • Press the Gear icon
  • Scroll to System Tests then press Enter
  • Enter your Master Code
  • Press Comm Test
  • Cell phone test will begin and display results when finished.
Interlogix Simon XTi-5

Qolsys IQ Panel 2, 2+, 4

  • Press Settings
  • Press Advanced Settings
  • Enter Installer Code (default is 1111)
  • Press System Tests
  • Press Cellular Test
  • Press Start
  • Cell phone test will begin and display results when finished.
Qolsys-IQ-Panel-2

DSC iOtega

  • Press [*] [7] [02] on the iOtega main keypad
  • Enter Master Code
  • Cell phone test will begin but no indication or results will be displayed

 

2GIG GC2 Firmware Update Files

2GIG-UPCBL2 Firmware Update Cable

2GIG-UPCBL2 Firmware Update CableAlarm.com Cellular Communicator For 2GIG GC2

 

The new 4G LTE cellular communicator needed for Alarm.com service requires a firmware version of at least 1.19 or higher just to recognize the new cell card.  If you have purchased the 2GIG-UPCBL2 cable needed to flash the GC2 firmware yourself without incurring an Over-The-Air (OTA) cellular charge from Alarm.com below is the instructions and Windows PC software needed to update your GC2 firmware.  Inside the zip file is the firmware for the GC2 itself as well as firmware for the TS1 keypad if you are using one.

Firmware Update Instructions

Firmware Update files (V1.19.3)

Firmware Update files (V1.16)  Not for use with 4G LTE cellular cards!

 

Need an update cable?  2GIG-UPCBL2.

 

The Best Smart Security Cameras For The Holiday Gift Season – 2019

Alarm.com Smart Security Video Cameras

Alarm.com V522-IR Indoor Video CameraThere are HD cameras. Wide-angle cameras. 1080p cameras with night vision. Indoor, outdoor and doorbell cameras. How do you chose the best for your situation? Do you look for the latest features, the biggest discounts, or the best security camera reviews?  Read on to decide what’s best to sneak into a stocking for your family this holiday season!

With so much to consider, it’s easy to miss a very important detail. Frankly it’s not all about the camera. Look at the platform first.

Alarm.com VDB105 Slimline SkybellWhile a smart security camera’s components, design and engineering make a big difference, the software platform is where the “smart” part happens. Your camera’s app and its features, your video alerts and your customization options are all determined by this layer of digital technology.

It’s why we think the best home security cameras are powered by Alarm.com.

Alarm.com-powered cameras come fully integrated into their platform and app through your compatible smart home security systems. . Big names in the pro security industry such as Qolsys, 2GIG, DSC, and Honeywell support the Alarm.com platform.  As well as best-in-class hardware, Alarm.com give you advanced video features, extra home security benefits, and an easy, professionally-supported experience.

1: See what’s going on from anywhere, anytime.

best-smart-security-camera-apps.jpg

Whether you’re investigating a strange noise outside, or just saying hello to your kids from the office, the Alarm.com app makes things easy.

You can view a live stream from any camera with your smartphone, tablet, desktop, Apple Watch or even your TV. You can be at work and still talk to a visitor at your door. If you get an alert that your alarm is going off, you can open a camera feed, zoom in to see what’s going on, then verify or cancel the alarm signal—all from the same screen.

Viewing recorded footage is just as easy. Alarm.com stores your video clips securely on their cloud servers for you to watch, download and share whenever you need it.

2: Stay in the know with intelligent clips and alerts.

All smart security cameras have motion detectors that trigger video recordings and smartphone alerts. Got a busy home? You can look forward to a lot of alerts—or you can take the Alarm.com route instead.

best-smart-security-camera-alert.jpg

With security system intelligence, Alarm.com cameras understand what’s going on. It means you can customize and filter your alerts for a better experience. For example, you can have Alarm.com turn off all alerts from indoor cameras when your security system is disarmed.

You can also set up triggered video alerts for specific events. If you want to see your kids arrive home after school, for example, you can have Alarm.com send you a video clip from your hallway camera when they unlock the front door every day.  Yeah smart.

3: Get better crime prevention features.

When it comes to crime prevention, our cameras are more than a deterrent.  As part of your smart security system, Alarm.com-powered cameras  “team up” with other security devices, like your smart locks, to help you solve challenges like this:

 

4: Invest in security cameras that keep getting smarter.

Security camera technology keeps getting better each year. Some manufacturers expect you to replace your cameras frequently to keep up.  With Alarm.com cameras  new features and services are released digitally over tghe air (OTA) using its platform to keep your cameras up-to-date longer.

best-smart-security-camera-updates.jpg

Take the Alarm.com video analytics service. It uses artificial intelligence to make sense of what your cameras see, in real time. It can tell whether an object in your driveway is a person, an animal or a vehicle. It can ignore a person who visits your front door and then leaves (the mailman), but alert you when a visitor lingers too long on your porch.

If you’re interested in activating video analytics, just contact us to learn more about our Alarm.com video service plan options.

Why Real Professional Alarm Monitoring Is Essential With Pets

There's No Substitute for Professional Security Monitoring
When emergency strikes, everyone needs help.

It doesn’t matter how brave or capable or dedicated you are.Take SafeHomeCentral and Alarm.com user Benjamin. He’s all of the above. When his security system alerted him to a fire in his house, he ran inside without hesitation to rescue his two dogs, trapped in an upstairs room.

What he didn’t need to do was stop and call the fire department first. Our professional monitoring service had it covered. As Benjamin sprang into action, firefighters were already on their way to save his and his neighbor’s townhomes. Here’s his story.

Instead of having to hesitate, dial 911 and talk to a dispatcher, Benjamin was able to focus on getting everyone to safety. In an emergency at your home, that’ll be your first instinct too.

That’s why you need professional security monitoring, and why it’s included with every UL central station Alarm.com-powered security system.

In a fire or break-in at your home, an Alarm.com-powered system sends an emergency signal, via dedicated cellular connection, to a monitoring station staffed 24/7 with trained security professionals. They’ll quickly assess the situation and alert your local law enforcement or fire department.

With Alarm.com’s new Smart Signal feature, you can even send an emergency signal to your monitoring station from your phone if you’re in danger. They’ll take care of the rest while you get your family to safety.

Don’t get us wrong: smartphone alerts and real-time awareness are home security essentials too. Just ask Benjamin’s dogs. For complete protection for your family and home, however, professional security is always the smartest choice.

How do I get professional monitoring?

Getting the best protection for your family is easy with SafeHomeCentral and Alarm.com. We’re authorized home security experts who can quickly design, install and configure a complete smart security system for your home. Professional monitoring is always included.

Do Fake Security Cameras Really Work?

Fake Security Cameras Don't Work

Some people have funny ideas about home security.

Certain homeowners, for example, boast about preventing burglaries with nothing more than a large Beware of the Doberman sign. Others park a pair of muddy size 14 boots outside the front door as a crime deterrent. Some will tell you to entrust your security to a fake security cameras – an empty camera body designed to mimic a video monitoring solution.When a burglar spots your dummy camera – complete with blinking, battery-powered red light if you spring for the high-end $20 model – they’ll quickly beat a retreat…or so the story goes.

But does it work?

It’s a home security urban legend with a grain of truth. A novice burglar might be fooled (maybe), although experienced crooks can quickly spot a fake.

When this cheap trick fails though, what’s left to protect your home? After all, there’s a whole lot that a fake camera can’t do.

1: Fake cameras can’t show you important activity

smart security camera alert

Take this everyday scenario: While you’re at work, someone walks up to your front porch. Here’s how it might go with a real camera, and with a fake one.

Real camera: With a true security camera, powered by Alarm.com, you’ll be notified. The visitor’s motion triggers your camera to record a clip, and Alarm.com sends you a smartphone alert. On opening the alert, you can pull up a live feed from your camera on your Alarm.com app and see what’s happening.

Now, you can take action. You can call your spouse if they’re home and let them know. You can zoom in on the video feed for a better look at the visitor’s face. If your camera is a doorbell camera, you can address them directly through the camera’s speaker and ask them: hey, what’s up? If it’s someone you’re expecting, you can unlock your door for them.

Fake camera: With a fake camera, none of the above applies.

2: Fake cameras can’t help you catch a crook

smart security dishonest visitors 2

Let’s say that your suspicious visitor really is up to no good. In fact, they’re a package thief, and they make off with a parcel you just had delivered to your porch.

Real camera: We’re sorry about your missing package. Your Alarm.com-powered camera supplies a silver lining for you and your neighbors: a clear video clip of the thief in action. It’s easy to download to your phone and email it to your local police department or newspaper. You can even post it directly to Facebook to share with your neighborhood groups.

Your video clip can quickly become a crime-fighting asset that gives police the breakthrough they need to recognize and catch the thief.

PS: we have great solutions to fight package theft.

Fake camera: You’ll still realize your package went missing—after a couple of days, at least.

3: Fake cameras aren’t connected to a security system

Choosing Security System Monitoring

Let’s look at the worst-case scenario. Your suspicious visitor is a daytime burglar intent on forcing your front door open, camera or no.

Real camera: This burglar quickly discovers that your camera is connected to your smart security system. As well as recording them, your Alarm.com technology is simultaneously sounding a loud alarm, sending alarm notifications to you and your family, and delivering an emergency signal to our 24-hour UL central station monitoring station.

Fake camera: You’re going to have a terrible surprise when you get home.  

4: Fake cameras can’t show you anything at all

smart security camera features

Not everything that happens on your porch is an attempted burglary. On any given day, you’re far more likely to have a package delivered, to have a neighbor visit, or to have your kids arrive home from school. Being able to see what’s going on makes everything easier and reduces everyday worries.

This is how millions of Alarm.com-powered cameras are used every day, and it’s what many users love most about their smart security systems. With a fake camera, you don’t get any of this.

Ready to keep it real?

Our Alarm.com-powered security cameras can be part of a smart home security system that makes your home safer, smarter and more convenient. Give us a call to find out more.

 

Comparing Alarm Interactive Services Apps: Alarm.com, Total Connect 2, SecureNet, Alula, Telguard

Interactive Services

Interactive Services is the component that adds remote control capability to a home security and automation platform.  The days of just remotely arming and disarming your alarm system from a smartphone have given way to controlling lights, locks, and thermostats as well.  And don’t forget about video whether a video doorbell or interior or exterior cameras.  Everything can now easily be controlled by a single app from essentially anywhere you have cell service or WIFI coverage.

The Interactive Services company chosen must match with the cellular or Internet communicator installed in your alarm panel.  For example, if you have a SecureNet cell card you must use SecureNet’s interactive service.  If using an Alarm.com cell card (whether built-in to the panel of external) it can only talk to Alarm.com’s data centers.

Interactive services which gives end-users the ability to remote control functions of their security and home automation from their panel must attach to the backend servers by cellular, Internet, or both for redundancy.  Landline connectivity direct to a central station does not have the ability to control your system.

 

Honeywell Total Connect 2

Honeywell Total Connect 2

Honeywell security systems traditionally use AlarmNet (owned by Honeywell) for interactive services.  Total Connect 2 is the interactive services app that controls a compatible Honeywell residential or commercial panel from a smartphone, tablet, or computer.  This includes the Vista series hardwired alarm controls as well as wireless Lynx Plus, Lynx Touch, and Lyric systems.  ADT SafeWatch Pro 3000 panels are just Honeywell Vista-20P with special firmware loaded and can easily be converted to a generic Honeywell panel with a pop-in PROM change on the motherboard (kits available).

AlarmNet has been around the longest because Honeywell has been the leader in the residential and commercial security arena for almost 50 years and was first to market.  Their latest generation app (TC2) is very simple to use, easy to understand, and works on both iOS and Android phones/tablets and any PC with a browser.  There are tabs setup for the different alarm monitoring plans purchased.  For example, if you sign-up for “Smart Security” only the Security tab will work, if using “Smart Home” then there also is an Automation tab for controlling lights, locks, and thermostats.  Add video and the Video Doorbell and Camera tabs appear.

Honeywell Total Connect 2

 

Alarm.com

ADC Logo

Alarm.com is a newer interactive services company on the market but already 17 years old now and arguably the best app for remote control of compatible alarm systems.  ADC does not actually make hardware though does market communicators and other accessories specifically for use with their data centers.  They have partnered with multiple alarm manufacturers such as Qolsys, 2GIG, and Interlogix to provide superior interactive capabilities to their panels well above what was already on the market.  Qolsys for example uses cell modules embedded on their motherboard and went all-in with Alarm.com whereas 2GIG, which uses a plugin cell communicator strategy, can use cell cards from Alarm.com, Telguard, or SecureNet.

What has set the Alarm.com service apart is the number of included features when compared to their competitors.  Daily supervision of the connection to Alarm.com is standard with options for 6-hour and hourly check-in, activity monitoring of sensors even when the alarm system is not armed, Crash and Smash protection is included for capable systems (sends a signal before a wireless control panel can be ripped off the wall and smashed), and Image Capture on Alarm.  This last feature applies to Alarm.com Image Sensors which combines an interior PIR motion detector with a high-quality video camera enabling snapshots to be sent to the app when the motion detector goes into alarm.

Alarm.com App

 

Telguard

Telguard Interactive Services

Telguard’s focus in the residential security market is has been “telephone-capture” cell communicators.  These devices connect to the landline connection on hardwired panels and essentially trick the alarm panel into thinking it still has an active landline for dialing out to the central station.  These capture devices such as their popular TG1 Express are universal in nature and work with any alarm hardwired alarm system with dial-out capability.

Telguard introduced their Flex Interactive Services to augment their cellular connectivity so end-users could remotely arm and disarm their security system as well.  While the TG1 is a great universal cellular communicator getting end-users migrated off expensive landlines and over to cellular which will save money while reducing risk, it is not a very good interactive services device because not all control panels can easily be setup for remote control.  Keyswitch arming or at least a way to configure a zone and output trigger to arm and disarm is needed.  The TG1 Express models are not very DIY friendly when interactive services is needed and better suited for a dealer to setup locally.

Telguard Flex

 

 

Alula

Alula

When two well known names in the security industry merged in early 2018, ipDatatel and Resolution Products, Alula emerged on the scene.  ipDatatel already had a solid interactive services platform that serviced their popular product line of cell and Internet communicators.  When the name changed to Alula so did their app though it also came with some cleaning up.  It can certainly remotely arm and disarm compatible security systems, control Z-Wave home automation devices, and integrate Alula video cameras but its frankly still “basic” in its overall feature list when compared to Alarm.com or Total Connect 2.  Because Alula (ipDatatel) makes so many communicators their Interactive Services platform is compatible with many different alarm system brands and models.

Alula app

 

 

SecureNet

SecureNet

SecureNet Technologies is a small Florida based interactive services service formed in 2003.  They have a good all-purpose app (SmartLink+) for controlling various alarm panels using a SecureNet compatible cell card.  In some cases they are the only available remote control service (example the 2GIG Rely) but in other cases such as Resolution’s Helix and DSC’s iOtega they have lost ground and not the only available interactive services choice.  Their customer support is excellent, and the app is clear and easy to use, albeit somewhat basic in functionality.  They do not have the range of compatible video cameras and video doorbells as some of their competitors such as TC2 or ADC.

SecureNet SmartLink+

2GIG Rely DIY Wireless Home Security System Review – 2019

2GIG Rely Home Security Overview

2GIG Rely Wireless Home Security Kit 2GIG Rely Powered By SecureNet

 

 

 

 

 

The 2GIG Rely wireless alarm kit is fast becoming our top seller for condos, apartments, townhouses, or frankly any home that only needs a maximum of 16 wireless devices or zones.  The Rely is a professional grade home security system designed to be fast and easy to setup, like under an hour!  The system is an all-in-one type of wireless alarm where the keypad, siren, wireless receiver, cellular radio, and brains is packed into one compact, yet attractive housing.  If installed in a rental unit it can be packed up and moved to your new location rather than leaving behind.

The key advantage of this kit which includes the Rely main control/keypad, three wireless door/window sensors, wireless motion sensor, and even a wireless keyfob is price – just $199.95.  Because it’s made by 2GIG which has grown to be a real player in the home security market is that all their various wireless sensors will work with Rely making expansion and customization easy.  What’s more Honeywell’s 5800 series wireless units also are compatible with Rely which means there is a WIDE range of sensors to choose from like smoke detectors, Carbon Monoxide detectors, various models of motion sensors, various models of glassbreak sensors, a slew of wireless door and window sensors, panic buttons, you name it.

2GIG Rely Kit Use

The 2GIG Rely is geared for small homes where expansion beyond 16 wireless sensors is not required.  This keeps the kit price point low.  But even at just under $200 it includes an ATT cellular communicator which is hard to find in any prepackaged security kit below $300.  The key advantage of cellular central station alarm monitoring is there is no risk of line tampering outside the home or apartment and of course no expensive landline required.

Cellular Alarm Monitoring by SafeHomeCentral.comThe cellular communicator works with SecureNet for remote interactive services which is another top player in the security market.  The SecureNet SmartLink app allows users to remotely arm and disarm their Rely control, check on status, and view SecureNet cameras if connected to the system.  We’ve used SmartLink for a lot of years now and it works well with many other systems we sell such as the DSC iOtega or Alula Connect+/Helix.

The only real negatives with Rely is it can not be expanded beyond 16 zones, but that was by design since its targeted for small homes.  Also, there is no built-in home automation (Z-Wave) capability with Rely.  There is a workaround however if you use Amazon’s Alexa or Google Home which both integrates with SmartLink.

Encrypted TransmissionOne other point to mention is the wireless sensors are not encrypted.  While this is not a major disadvantage unless you have museum quality artwork at home, it is a point to consider.  Newer systems such as the Honeywell Lyric or DSC iOtega offer fully encrypted sensors but expect these kits even without a cellular communicator to cost double.  I still have Honeywell 5800 series wireless transmitters (which can work with Rely) in my own home and have no plan to upgrade these sensors.

There are two options for setting up your 2GIG Rely system.  The first is using the SecureNet SmartLink app.  SafeHomeCentral would give you an activation code that you just enter under the “Setup New System” link in SmartLink.  The other option is to have SafeHomeCentral remote program the entire system for you once the kit arrives.  We just talk with you over the phone and ask where you are placing each sensor, what its serial number is, and what the description should be for display on the keypad such as “Front Door”.

2GIG Rely Using Included Desk StandThe Rely system/keypad itself can mount on the wall but also includes a desk stand which means no routing of the AC power cord within the wall which is the only wired component in the entire system.  Most customers just sit the Rely keypad on a kitchen countertop or desk using its stand plugging into the nearest AC wall outlet.  There is a built-in rechargeable backup battery that keeps the system up and running for 8 hours in the event of a power outage.  Once the power comes back on the backup battery will trickle charge back up.  2GIG recommends replacing the backup battery every 5-6 years.

The batteries in the wireless sensors are Lithium and designed to last about five years before requiring replacement which are readily available online and even Walmart.

2GIG Rely Door Sensor InstallationWe were able to mount each of the door/window sensors easily using the provided self-stick tape.  In general, I like using screws but if this is a rental property for example then by all means use the tape which holds tight.  For doors just mount the transmitter on the wood trim and matching magnet on the door.  There is a notch on the side of the transmitter showing how to align the magnet which must be spaced no father than ¾” when the door is closed.

2GIG-PIR1-345 Wireless Motion DetectorThe motion detector did not come with two-sided tape, so I used the two supplied screws to mount it at a height of 7’ in a corner of the room.  If you don’t want to put any holes in the wall just buy a small amount of two-sided tape at CVS or Walmart.  The motion detector is very light, so it will stick to the wall OK.  Just be careful not to pull off any paint from the wall if removing later.

The included keyfob fits right on your keychain and looks like a car alarm remote.  It has four buttons:  Arm Away, Arm Stay, Disarm, and Panic.  The range was just perfect when testing.  Could be at the curb to disarm or trigger a panic alarm if needed.  Of course you can also arm and disarm the system from the SmartLink app loaded on your cell phone too.  This is handy when at the office and wondering did you really set the alarm when rushing out that morning.  Just open the app, check status, and take appropriate action such as Arm Away.

2GIG Rely at Home

If you live in a small home and looking to install a professional grade security system yourself on a budget, then the 2GIG Rely is one to consider.  Its simple to install and certainly fast and hard to beat the price for a real alarm system with cellular connectivity to a central station!

Check out our other wireless system reviews for 2019 as well:

DSC iOtega

Honeywell Lyric

Alula Connect+ (Helix)

 

Default Installer and Master Codes For Major Security Systems

Default Alarm System Installer and Master Codes


Should I purchase the DSC iOtega Wireless DIY Home Security System


There are two codes all DIY homeowners should know related to their security system, the Installer Code, and Master Code.  The Installer Code (also called Program Code or Dealer Code depending on brand) is a special code used to access system configuration settings so a user can add sensors/zones, change delay times, modify central station telephone numbers and account numbers.
The Master code on the other hand accesses a different menu where the homeowner can add, delete, edit user codes, WIFI settings, view the system event log.  The Master Code can also arm and disarm the system.  The Installer Code can also arm/disarm the system with some important limitations.  If the Master Code (or any user code other than Installer Code) is used to arm the system then the Installer Code can NOT disarm the system.  This is a security feature built in to most systems.
User Codes are configured using the Master Code.  These codes can arm and disarm the system and bypass zones.  Some families have a specific User Code per family member while others all just share a single User Code (usually the Master Code).  Definitely user preference!
Each brand of security system has a default Installer Code and Master Code when setting up fresh.  When the Installer Code is not known for an existing installation we recommend trying the default Installer Code first since many dealers do not change this code (despite knowing they should).  Some brands such as Honeywell have a backdoor procedure for changing the Installer Code when the existing Installer Code is not known.  Other systems must be Factory Reset which erases all existing zone configuration and returns the Installer and Master Codes back to default.  This is generally a last resort since the entire system must be reprogrammed from scratch.  Some systems however can not be reset if the last dealer “locked” the panel meaning no local access, only remote access by the dealer.  We never lock a system but there are many dealers who do since they are afraid of alarm monitoring “takeover”.  Our stance is “provide good service at a reasonable price and we’ll retain customers!”


Affordable UL Central Station Dispatch

You can count on SafeHomeCentral for inexpensive, no contract UL alarm monitoring making your family’s protection complete.  The days of high priced, multi-year security monitoring contracts from ADT, Brinks, or your local security dealer are over. 

Have an existing security system?  Moving over to SafeHomeCentral for alarm monitoring is not hard, not complicated and we provide a certificate of UL buglary and fire monitoring for your insurance company.  Start saving money now with no required contract lock-in.  

Reliable UL central station alarm monitoring at affordable pricing has been our forte since 1987. Don’t signup with national brands who charge $29 per month for landline alarm monitoring or $49 for cellular with a required 3 year agreement and expensive early termination fees.  SafeHomeCentral offers real UL central station monitoring with no mandatory contracts, zero commitment and at one third the cost!

Comparing Alarm Interactive Services Apps: Alarm.com, Total Connect 2, SecureNet, Alula, Telguard

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Alarm.com

Interactive Services Logos


Cellular Alarm Monitoring


IP Internet Alarm Monitoring


Landline Alarm Monitoring


Cellular


Internet


Landline


DIY Wireless Home Security Systems Honeywell DSC 2GIG Qolsys Alula


Affordable UL Central Station Alarm Monitoring

AlarmNet, SecureNet, Alula, C24, UpLink Interactive Services 

* Pricing shown includes a 15% annual pre-pay discount.  A one-time $10 activation fee applies to all new alarm monitoring accounts. 

POTS/VoIP

$8.95and up*
$8.95and up*
  • UL Central Station
    We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
  • Connection: Dial-up
    Your connection to our UL central station will use a standard POTS (plain old telephone service) dial-up line. While this has been used with alarm systems for years it also has the highest risk of tampering by an intruder.
  • No Contract
    We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%), six months (5%) or just go month to month. Your choice and never any pressure to change.
  • Telephone Notification
    Receive alarm notifications by telephone. The central status will notify you or a family member/relative, neighbor etc. from your Call List if authorities were dispatched.

WIFI/Internet

$12.95and up*
$12.95and up*
  • UL Central Station
    We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
  • Connection: IP Internet
    Use a your WIFI or Ethernet port for a rapid connection to our central station. If outside line tampering is of concern then consider using our cellular connection method. Also be aware your Internet connection has the risk of being impacted by a power outage in the home. See our list of compatible IP Internet communicators.
  • No Contract
    We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%), six months (5%) or just go month to month. Your choice and never any pressure to change.
  • Interactive Services
    Options for remote Arm/Disarm of your security system (BASIC), control of home automation devices such as lights, thermostats, and door locks (ENHANCED), or use video cameras with your account (VIDEO).
  • Remote Configuration
    We can remote configure your compatible IP Internet communicator at no extra charge.
  • Text, eMail, Phone Notification
    Receive alarm notifications by text, email, and phone if Interactive Services is selected. This includes system arming or disarming, power loss - all easily customizable by the subscriber. In addition the central status will notify by phone a family member/relative, neighbor etc. from your Call List if authorities were dispatched.

Cellular

$14.95and up*
$14.95and up*
  • UL Central Station
    We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
  • Connection: Cellular
    Use a cellular carrier (Verizon for CDMA and AT&T for GSM) for a fast, lower risk connection to our central station. Line tampering by an intruder is virtually eliminated! Since cellular communicators are either internal or wired directly to security systems they are powered and battery backed up by the alarm panel. This is important since LAN devices are generally NOT protected against power failure. See our list of compatible cellular communicators.
  • No Contract
    We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%), six months (5%) or just go month to month. Your choice and never any pressure to change.
  • Interactice Services
    Options for remote Arm/Disarm of your security system (BASIC), control of home automation devices such as lights, thermostats, and door locks (ENHANCED), or use video cameras with your account (VIDEO).
  • Remote Configuration
    We can remote configure your compatible cellular communicator at no extra charge.
  • AT&T or Verizon
    Choose the carrier service that works best in your home location. Be sure your communicator is compatible with carrier.
  • Text, eMail, Phone Notification
    Receive alarm notifications by text, email, and phone when the Interactive Services option is selected. This includes system arming or disarming, power loss - all easily customizable by the subscriber. In addition the central status will notify by phone a family member/relative, neighbor etc. from your Call List if authorities were dispatched.