Rebooting Your Alarm Panel

Sometimes your alarm will need to be rebooted or reset which is simply powering down the alarm completely then restarting.  This should not be confused with “Defaulting The System” which would erase all existing panel configurations of zones, passcodes, essentially wiping the panel clean to factory settings.

When is a reboot necessary:

• Alarm is unresponsive
• You are adding new hardware which always requires a powerdown to safely move wiring
• Communicator has lost contact with the app service such as AlarmNet, Alarm.com
• When instructed by your alarm dealer troubleshooting a system problem remotely

Keep in mind an alarm is just a small dedicated computer system that at times may need to be rebooted due to a power surge or other external influences.  While the need to reset your system is rare (many systems run for a decade or more without a reboot) it can come up.

We list below simple reboot instructions for the major alarm panels on the market today.

Honeywell Vista 10P, 15P, 20P, 21iP, SafeWatch Pro 3000 Hardwired Panels

For hardwired security systems there will be a metal enclosure located somewhere out of sight such as in the basement, closet, garage, but always in a protected space.  Alarm panels are low-voltage devices and use plug-in transformers rather than direct 120VAC wiring.  The transformer will be close to this panel enclosure and usually screwed to the outlet cover plate so no one unplugs the transformer accidentally disabling the alarm.  The system’s backup battery is inside this enclosure and can easily be disconnected which will be needed to reset the Installer Code.  All configuration/programming is stored on nonvolatile memory so there is no danger of losing anything when power is lost.  Here are the steps:

• • Unplug the 16.5VAC transformer from the 120VAC unswitched wall outlet.  If you can’t seem to locate this transformer you could also carefully remove the wire from Terminal 1 on a Vista panel.  Be careful to not short out the transformer by touching the metal enclosure or any other screw terminal.
  • Unplug the backup battery located in the metal enclosure.  Just slide either the Red or Black wire off of the clip on the battery.  There is no need to disconnect both the Black and Red, just one.
  • Ensure the system keypad is dark (no power)
  • Wait ten seconds then plug the battery back in.
  • Plug the transformer back in or reattached the wire to Terminal 1.
  • Check system keypad to see that the system is booting back up.  It may take a minute or so to return to its normal display.

Honeywell LynxTouch L5210, L7000

Follow these steps to reset your Honeywell LynxTouch wireless security system.  The LynxTouch is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

Soft Reboot

• From your keypad press Security, More, Tools, then enter your Master Code.  This is generally the code you arm and disarm with.
• Select Test, Reboot, then YES.  The system will begin its reboot process which can take a few minutes to complete.

If the Soft Reboot does not help then a Hard Reboot by removing power may be necessary.

Hard Reboot

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the LynxTouch and disconnect one of the wires connecting the transformer to the L7000 or L5210 motherboard. 
• Unhook the front face of the LynxTouch by depressing the two clips at the top of the keypad. The L7000/L5210 will start beeping when the face plate is unclipped (tamper alarm).  Just hit the green HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the LynxTouch by unhooking the white plug on battery.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

Honeywell Lyric Controller

Follow these steps to reset your Honeywell Lyric wireless security system.  The Lyric is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the Lyric and disconnect one of the wires connecting the transformer to the panel’s motherboard. 
• Unhook the front face of the Lyric by loosening the screw at the center bottom of the keypad and sliding the Lyric UP from its wall mounting plate. The Lyric will start beeping when the face plate is opened (tamper alarm).  Just hit the HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the Lyric by unhooking the white plug on battery.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

There is also a Soft Reboot option as well.

• From your keypad press Security, Tools, then enter your Installer Code.  4112 is the default Installer Code unless changed by you or a dealer.
• Select Program.  System Programming will display.
• Select Test then Diagnostics
• Select Reboot.  Confirm you want to reboot by pressing YES

If the Soft Reboot does not help then a Hard Reboot by removing power may be necessary.

Honeywell ProA7, ProA7Plus

Follow these steps to reset your Honeywell ProA7Plus wireless security system.  This popular panel is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the ProA7Plus and disconnect one of the wires connecting the transformer to the panel’s motherboard. 
• Unhook the front face of the ProA7Plus  by loosening the set screw at the center bottom of the keypad and sliding the panel UP from its wall mounting plate. The panel will start beeping when the face plate is opened (tamper alarm).  Just hit the HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the ProA7Plus by unhooking the plug on the battery from the panel’s motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

There is also a Soft Reboot option as well.

• Press and HOLD the Power Button located on the left side of the ProA7Plus panel. 
• Release when the Power Down and Restart options are presented.
• Press Restart to reboot the ProA7Plus.

If the Soft Reboot does not help then a Hard Reboot by removing power may be necessary.

DSC PowerSeries PC1616, PC1832, PC1864, HS2016, HS2032, HS2064

For hardwired DSC security systems there will be a metal enclosure located somewhere out of sight such as in the basement, closet, garage, but always in a protected space.  Alarm panels are low-voltage devices and use plug-in transformers rather than direct 120VAC wiring.  The transformer will be close to this panel enclosure and usually screwed to the outlet cover plate so no one unplugs the transformer accidentally disabling the alarm.  The system’s backup battery is inside this enclosure and can easily be disconnected which will be needed to reset the Installer Code.  All configuration/programming is stored on nonvolatile memory so there is no danger of losing anything when power is lost.  Here are the steps:

• • Unplug the 16.5VAC transformer from the 120VAC unswitched wall outlet.  If you can’t seem to locate this transformer you could also carefully remove the wire from AC (either one).  Be careful to not short out the transformer by touching the metal enclosure or any other screw terminal.
  • Unplug the backup battery located in the metal enclosure.  Just slide either the Red or Black wire off of the clip on the battery.  There is no need to disconnect both the Black and Red, just one.
  • Ensure the system keypad is dark (no power)
  • Wait ten seconds then plug the battery back in.
  • Plug the transformer back in or reattached the wire to AC.
  • Check system keypad to see that the system is booting back up.  It may take a minute or so to return to its normal display.

Interlogix/GE NetworX NX-4V2, NX-6V2, NX-8V2, NX-8E

For hardwired Interlogix (GE) security systems there will be a metal enclosure located somewhere out of sight such as in the basement, closet, garage, but always in a protected space.  Alarm panels are low-voltage devices and use plug-in transformers rather than direct 120VAC wiring.  The transformer will be close to this panel enclosure and usually screwed to the outlet cover plate so no one unplugs the transformer accidentally disabling the alarm.  The system’s backup battery is inside this enclosure and can easily be disconnected which will be needed to reset the Installer Code.  All configuration/programming is stored on nonvolatile memory so there is no danger of losing anything when power is lost.  Here are the steps:

• • Unplug the 16.5VAC transformer from the 120VAC unswitched wall outlet.  If you can’t seem to locate this transformer you could also carefully remove the wire from AC (either one).  Be careful to not short out the transformer by touching the metal enclosure or any other screw terminal.
  • Unplug the backup battery located in the metal enclosure.  Just slide either the Red or Black wire off of the clip on the battery.  There is no need to disconnect both the Black and Red, just one.
  • Ensure the system keypad is dark (no power)
  • Wait ten seconds then plug the battery back in.
  • Plug the transformer back in or reattached the wire to AC.
  • Check system keypad to see that the system is booting back up.  It may take a minute or so to return to its normal display.

Interlogix/GE SimonXT

Follow these steps to reset your Interlogix SimonXT wireless security system.  The SimonXT is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the SimonXT and disconnect one of the wires connecting the transformer to the panel’s motherboard. 
• Unhook the front face of the SimonXT by lifting the two tabs at the top of the keypad. The panel will start beeping when the face plate is unclipped (tamper alarm).  Just hit any key to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the SimonXT by unhooking the plug on battery from the motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

Interlogix/GE SimonXTi

Follow these steps to reset your Interlogix SimonXT wireless security system.  The SimonXTi is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the SimonXT and disconnect one of the wires connecting the transformer to the panel’s motherboard. 
• Unhook the front face of the SimonXTi by first removing the trim ring by lifting at the notch on the lower right side of the keypad.
• Next lift the two tabs at the top of the keypad. The panel will start beeping when the face plate is unclipped (tamper alarm).  Just hit any key to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the SimonXT by unhooking the plug on battery from the motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

Interlogix/GE Concord 4

For hardwired security systems there will be a metal enclosure located somewhere out of sight such as in the basement, closet, garage, but always in a protected space.  Alarm panels are low-voltage devices and use plug-in transformers rather than direct 120VAC wiring.  The transformer will be close to this panel enclosure and usually screwed to the outlet cover plate so no one unplugs the transformer accidentally disabling the alarm.  The system’s backup battery is inside this enclosure and can easily be disconnected which will be needed to reset the Installer Code.  All configuration/programming is stored on nonvolatile memory so there is no danger of losing anything when power is lost.  Here are the steps:

• • Unplug the 16.5VAC transformer from the 120VAC unswitched wall outlet.  If you can’t seem to locate this transformer you could also carefully remove the wire from Terminal 1 on the Concord 4 panel.  Be careful to not short out the transformer by touching the metal enclosure or any other screw terminal.
  • Unplug the backup battery located in the metal enclosure.  Just slide either the Red or Black wire off of the clip on the battery.  There is no need to disconnect both the Black and Red, just one.
  • Ensure the system keypad is dark (no power)
  • Wait ten seconds then plug the battery back in.
  • Plug the transformer back in or reattached the wire to Terminal 1.
  • Check system keypad to see that the system is booting back up.  It may take a minute or so to return to its normal display.

Qolsys IQ 2, 2+, 4, IQ Hub

Follow these steps to reset your Qolsys wireless security system.  This popular panel is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the IQ Panel and disconnect one of the wires connecting the transformer to the panel’s motherboard. 
• Unhook the front face of the IQ Panel by loosening the set screw at the center bottom of the keypad and pulling the panel AWAY  from its wall mounting plate. The panel will start beeping when the face plate is opened (tamper alarm).  Just hit the HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the IQ Panel by unhooking the plug on the battery from the panel’s motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

There is also a Soft Reboot option as well.

• Press the small gray bar above the Time on the Home screen
• Press Settings then Advanced Settings.
• Enter your Master Code (the code you arm and disarm with)
• Press Panel Reboot and select YES to reboot the IQ Panel

If the Soft Reboot does not help then a Hard Reboot by removing power may be necessary.

2GIG GC2, GC2e, GC3, GC3e

Follow these steps to reset your 2GIG wireless security system.  This popular panel is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the 2GIG panel and carefully disconnect one of the wires connecting the transformer to the panel’s motherboard. Look for Terminal 1, 14VDC Power Input +.
• Unhook the front face of the 2GIG Panel by loosening the set screw at the center top of the keypad and pulling the panel AWAY from its wall mounting plate. The panel will start beeping when the face plate is opened (tamper alarm).  Just hit the HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the 2GIG Panel by unhooking the plug on the battery from the panel’s motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

2GIG Edge

Follow these steps to reset your 2GIG Edge wireless security system.  This popular panel is an “all-in-one” wireless alarm system meaning the keypad, control panel, wireless transceiver, siren, backup battery are all contained in one housing.

• Unplug the low voltage transformer from the nearby 120VAC outlet.  If unsure where the transformer is located open the front of the 2GIG panel and carefully disconnect one of the wires connecting the transformer to the panel’s motherboard. Look for Terminal 9, DC IN +.
• Unhook the front face of the 2GIG Panel by loosening the set screw at the center bottom of the keypad and pulling the panel AWAY from its wall mounting plate. The panel will start beeping when the face plate is opened (tamper alarm).  Just hit the HOME button to silence.
• Wait 60 seconds then disconnect the backup battery battery from inside the 2GIG Panel by unhooking the plug on the battery from the panel’s motherboard.
• Wait ten seconds then plug battery back in and reconnect transformer wire to panel or plug the transformer back into the 120VAC wall outlet.

There is also a Soft Reboot option as well.

• Tap the 2GIG Logo on the Home Screen followed by your Master Code (the code you arm and disarm with) when prompted
• Press System Info
• Press REBOOT followed by Master Code

If the Soft Reboot does not help then a Hard Reboot by removing power may be necessary.