Real Customer Reviews and Testimonials
Experiences with 2GIG and Qolsys from Real Users
What truly sets smart home security systems apart is how they perform in real-life situations. And based on user testimonials, both the 2GIG Edge and Qolsys IQ 4 have earned high marks from homeowners.
Customers who use the 2GIG Edge frequently praise its facial recognition disarm feature. Many mention the convenience of walking up to the panel and having the system recognize them instantly—no passcode required. They also appreciate the responsive touchscreen and the sleek, modern design that blends into any home interior.
On the other hand, Qolsys IQ 4 users highlight the system’s lightning-fast performance and seamless integration with multiple RF sensor types. One user stated, “I upgraded from an old Interlogix system, and the Qolsys IQ 4 worked with almost all my sensors out of the box. Setup was painless, and the app is top-tier.”
Both systems have legions of fans, and the choice often comes down to personal preference in terms of tech features and user interface style.
Feedback on SafeHomeCentral Support and Service
SafeHomeCentral also receives glowing reviews for its customer service, especially for first-time DIY users. One recurring theme in testimonials is the patience and professionalism of the tech support team. New customers mention being walked step-by-step through panel activation, sensor pairing, and account setup—all without pressure or upselling.
A long-time customer said, “I had my 2GIG Edge installed on a Sunday and needed help with Alarm.com setup. I called SafeHomeCentral and was amazed someone answered right away and took time to get everything running.”
Others love that they can Upgrade or downgrade their monitoring plan without hassle, and many note that the company helped them escape from expensive, contract-heavy providers like ADT and Brinks.
Installation and Setup Experience
DIY Setup for 2GIG Edge and Qolsys IQ 4
Installing either the 2GIG Edge or Qolsys IQ 4 is surprisingly straightforward—even for those who’ve never touched a security panel before. Both systems come with detailed manuals, color-coded wires (if applicable), and step-by-step Alarm.com guided setup.
For the 2GIG Edge:
-
You simply plug in the panel, mount it using the included bracket, and power it up.
-
Facial recognition is easy to set up with on-screen prompts.
-
Sensors are enrolled via wireless pairing, making it quick and painless.
For the Qolsys IQ 4:
-
It’s pre-configured with a backup battery and comes with a wall-mount or optional table stand.
-
The system automatically scans and adds compatible sensors, saving hours of manual setup.
-
The Alarm.com wizard handles all the rest—from account setup to automation rules.
Both panels can be installed in under an hour if you’re familiar with your home’s layout and have your sensors ready. And for anything tricky? SafeHomeCentral’s 7-day tech support is always ready to guide you.
Support from SafeHomeCentral During Setup
This is where SafeHomeCentral really stands out. Unlike national providers who might leave you with a manual and wish you luck, SafeHomeCentral actively walks users through installation over the phone, chat, or email.
Whether it’s a stuck sensor, an Alarm.com login issue, or help programming a motion detector, their team is known for quick response times and patient explanations. It’s the ideal partner for a DIY security system—because while the panels are smart, having human backup is priceless.
Security Features and Emergency Response
Alarm Trigger Response Times
Both panels are built for speed and reliability when it matters most. Whether it’s a break-in, fire, or carbon monoxide event, the system sends immediate alerts to the Alarm.com platform, which then notifies SafeHomeCentral’s central monitoring station.
Average response times are within 30 seconds, especially with cellular and Wi-Fi dual-path communication. Users can expect a verification call quickly after an alarm, followed by immediate dispatch if needed.
Crash & Smash Protection and Backup Features
Both the 2GIG Edge and Qolsys IQ 4 feature crash and smash protection, meaning the panel alerts the monitoring station even if an intruder tries to destroy it during the entry delay period.
Additional safety features include:
-
Cellular backup to maintain contact even during internet outages
-
Battery backup for power failures (up to 24 hours)
-
Tamper alerts for sensors and panel casing
When monitored through Alarm.com and SafeHomeCentral, users gain access to professional dispatch services, ensuring that help is on the way even when you can’t reach your phone.
Mobile App Experience with Alarm.com
Controlling Your System on the Go
The Alarm.com mobile app is the nerve center for both systems, and it’s one of the best in the business. Whether you’re using iOS or Android, the app provides full control over your panel, sensors, and smart home devices.
From the app, you can:
-
Arm/disarm your system remotely
-
Check live video feeds and view recordings
-
Receive alerts for doors opening, motion detection, or alarm triggers
-
Create and activate automation scenes (like “Away Mode” or “Goodnight”)
-
Control lights, locks, thermostats, and garage doors
It’s intuitive, beautifully designed, and updates frequently to stay secure and modern.
Alerts, Notifications, and Video Integration
One of the top reasons people love Alarm.com is its alert customization. You can receive notifications for:
With Alarm.com-compatible cameras, users can view real-time video, store clips in the cloud, and even talk through cameras using two-way audio—all from the same app. It’s the perfect setup for those who travel or want eyes on their home while away.
Upgrading From an Older Panel
Compatibility with Older Sensors
Many customers already have legacy systems in place—whether it’s Interlogix, Honeywell, DSC, or GE. The good news? Qolsys IQ 4 supports multiple sensor protocols, making it ideal for upgrades without replacing every device in your home.
The 2GIG Edge works best with 2GIG and 345 MHz Honeywell sensors. If you’re switching from a compatible system, you may be able to reuse your existing gear, saving you both time and money.
Easy Transition Using SafeHomeCentral
Upgrading is easy with SafeHomeCentral guiding the process. Their team can verify your current system’s compatibility, recommend any needed hardware (like sensor translators), and help you activate your new panel seamlessly.
Whether you’re upgrading from ADT or switching from a closed system to open Alarm.com monitoring, SafeHomeCentral has the tools and know-how to make the transition smooth and stress-free.
Final Verdict: Which Panel is Best for You?
Choose 2GIG Edge If…
-
You want facial recognition for secure disarming
-
You love sleek, modern UI and a sharp touchscreen
-
Your home already uses 2GIG or Honeywell 345 MHz sensors
-
You value a balance of power and simplicity
Choose Qolsys IQ 4 If…
-
You’re upgrading from a legacy system with mixed sensors
-
You want faster performance, and multi-sensor support.
-
You love deep smart home integrations and automation
-
You plan to expand your smart home heavily
Conclusion
Choosing between the 2GIG Edge and Qolsys IQ 4 isn’t about which one is “better”—it’s about which one is better for you. Both panels offer state-of-the-art technology, seamless Alarm.com integration, and real-world performance you can trust.
But no matter which panel you choose, partnering with SafeHomeCentral.com ensures you’re getting top-tier monitoring, seven-day support, and no contract commitments. It’s the smart, flexible, and customer-focused way to secure your home in 2025.
FAQs
Can I switch monitoring providers while keeping my panel?
Yes! As long as your panel is Alarm.com compatible and unlocked, you can switch to SafeHomeCentral for monitoring without needing new equipment.
Is Alarm.com compatible with Alexa and Google Assistant?
Absolutely. Both the 2GIG Edge and Qolsys IQ 4 integrate with Amazon Alexa and Google Assistant for voice control of your alarm and automation devices.
Does SafeHomeCentral offer cellular backup monitoring?
Yes, SafeHomeCentral supports both cellular and broadband monitoring, ensuring you stay connected even during internet or power outages.
How hard is it to install a 2GIG Edge or Qolsys IQ 4 myself?
Both panels are designed for DIY installation. With basic tools and SafeHomeCentral’s tech support, most users can complete setup in under an hour.
Can I use cameras and home automation with either panel?
Definitely. Both panels support Alarm.com cameras, lights, locks, thermostats, and more. You can build a fully connected smart home ecosystem.
Alarm.com Alarm Monitoring Pricing
* Pricing shown includes a 15% annual pre-pay discount. A one-time $15 activation fee applies to all new Alarm.com accounts.
Only LTE cellular communicators can be activated with Alarm.com in both the US and Canada
Self
Basic
Mobile App Control
No Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
13.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Remote Arming/Disarming
Arm/disarm system remotely via web or mobile apps.
System Status and Summary of Recent Activity
View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps
User Code Management
Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.
Searchable 60-Day Event History
Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
Multiple Permission-Based Web Logins
Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account.
Multiple Partition Support
For compatible GC3, iotega, IQ Panel 2, Concord, NetworX, and Neo control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
Multi-System Access
Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps. Great for primary home and vacation home.
Alarms
Receive email/text message notifications for any type of alarm reported by the security system. These automated alarm alerts are in addition to the emergency response services provided by our UL central monitoring station.
Arming/Disarming
Receive email/text message notifications from Alarm.com when the security system is armed or disarmed. These messages are not forwarded to our UL central station for action of logging.
System Events
Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
No-Show Alerts
Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.
Arming Reminders
Receive email/text message notifications if the security system is not armed by a particular time on chosen days.
Geo-Services
Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
Sensor Activity Monitoring - 50 Sensors
Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including: door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients.
Sensor-Left-Open
Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
Self
Enhanced
Mobile App Control
No Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
15.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Remote Arming/Disarming
Arm/disarm system remotely via web or mobile apps.
System Status and Summary of Recent Activity
View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps
User Code Management
Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.
Searchable 60-Day Event History
Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
Multiple Permission-Based Web Logins
Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account.
Multiple Partition Support
For compatible GC3, iotega, IQ Panel 2, Concord, NetworX, and Neo control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
Multi-System Access
Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps. Great for primary home and vacation home.
Alarms
Receive email/text message notifications for any type of alarm reported by the security system. These automated alarm alerts are in addition to the emergency response services provided by our UL central monitoring station.
Arming/Disarming
Receive email/text message notifications from Alarm.com when the security system is armed or disarmed. These messages are not forwarded to our UL central station for action of logging.
System Events
Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
No-Show Alerts
Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.
Arming Reminders
Receive email/text message notifications if the security system is not armed by a particular time on chosen days.
Geo-Services
Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
Sensor Activity Monitoring - 50 Sensors
Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including: door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients.
Sensor-Left-Open
Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
Unexpected Activity Alerts
Receive alerts whenever unexpected activity occurs, based on learned activity patterns. Alerts based on user face recognition are also available on select panels only and require the customer to opt in.
Lights
Send commands to turn lights on/off via web or mobile apps. Create automated light schedules to have specific lights turn on at certain times, for specified lengths of time. Create rules so a specific light turns on if a certain
sensor is activated.
Locks
Remotely control door locks via web or mobile apps, see lock status (locked/unlocked) and receive email/text message notifications when a lock is accessed by a specific user.
Thermostats
Remotely control thermostat(s) via web or mobile apps and easily create custom schedules to set temperatures based on time of day, day of week, activity patterns and the status of the security system to make properties run more efficiently
Garage Door Control
Remotely manage and control garage doors via web or mobile apps. View garage door status, receive garage door alerts and close automatically when system is armed.
LiftMaster® Integration
Integration with any supported LiftMaster product
Dispatch
Simple
No Mobile App Control
Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
14.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
UL Central Station
We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Telephone Notification
Receive alarm notifications by telephone. The central status will notify you or a family member/relative, neighbor etc. from your Call List if authorities were dispatched.
Dispatch
Basic
Mobile App Control
Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
17.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
UL Central Station
We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Telephone Notification
Receive alarm notifications by telephone. The central status will notify you or a family member/relative, neighbor etc. from your Call List if authorities were dispatched.
Crash & Smash Protection
Alarm.com exclusive and patented technology, enables alarm signal transmission to the Central Station even if the security system is destroyed or disabled by an intruder. This happens during the dialer delay period on the WSF package and during dialer delay period, entry delay or alarm dialing process on the I, I+A and IG packages.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Remote Arming/Disarming
Arm/disarm system remotely via web or mobile apps.
System Status and Summary of Recent Activity
View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps
User Code Management
Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.
Searchable 60-Day Event History
Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
Multiple Permission-Based Web Logins
Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account.
Multiple Partition Support
For compatible GC3, iotega, IQ Panel 2, Concord, NetworX, and Neo control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
Multi-System Access
Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps. Great for primary home and vacation home.
Alarms
Receive email/text message notifications for any type of alarm reported by the security system. These automated alarm alerts are in addition to the emergency response services provided by our UL central monitoring station.
Arming/Disarming
Receive email/text message notifications from Alarm.com when the security system is armed or disarmed. These messages are not forwarded to our UL central station for action of logging.
System Events
Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
No-Show Alerts
Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.
Arming Reminders
Receive email/text message notifications if the security system is not armed by a particular time on chosen days.
Geo-Services
Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
Sensor Activity Monitoring - 50 Sensors
Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including: door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients.
Sensor-Left-Open
Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
Dispatch
Enhanced
Mobile App Control
Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
19.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
UL Central Station
We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Telephone Notification
Receive alarm notifications by telephone. The central status will notify you or a family member/relative, neighbor etc. from your Call List if authorities were dispatched.
Crash & Smash Protection
Alarm.com exclusive and patented technology, enables alarm signal transmission to the Central Station even if the security system is destroyed or disabled by an intruder. This happens during the dialer delay period on the WSF package and during dialer delay period, entry delay or alarm dialing process on the I, I+A and IG packages.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Remote Arming/Disarming
Arm/disarm system remotely via web or mobile apps.
System Status and Summary of Recent Activity
View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps
User Code Management
Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.
Searchable 60-Day Event History
Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
Multiple Permission-Based Web Logins
Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account.
Multiple Partition Support
For compatible GC3, iotega, IQ Panel 2, Concord, NetworX, and Neo control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
Multi-System Access
Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps. Great for primary home and vacation home.
Alarms
Receive email/text message notifications for any type of alarm reported by the security system. These automated alarm alerts are in addition to the emergency response services provided by our UL central monitoring station.
Arming/Disarming
Receive email/text message notifications from Alarm.com when the security system is armed or disarmed. These messages are not forwarded to our UL central station for action of logging.
System Events
Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
No-Show Alerts
Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.
Arming Reminders
Receive email/text message notifications if the security system is not armed by a particular time on chosen days.
Geo-Services
Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
Sensor Activity Monitoring - 50 Sensors
Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including: door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients.
Sensor-Left-Open
Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
Unexpected Activity Alerts
Receive alerts whenever unexpected activity occurs, based on learned activity patterns. Alerts based on user face recognition are also available on select panels only and require the customer to opt in.
Lights
Send commands to turn lights on/off via web or mobile apps. Create automated light schedules to have specific lights turn on at certain times, for specified lengths of time. Create rules so a specific light turns on if a certain
sensor is activated.
Locks
Remotely control door locks via web or mobile apps, see lock status (locked/unlocked) and receive email/text message notifications when a lock is accessed by a specific user.
Thermostats
Remotely control thermostat(s) via web or mobile apps and easily create custom schedules to set temperatures based on time of day, day of week, activity patterns and the status of the security system to make properties run more efficiently
Garage Door Control
Remotely manage and control garage doors via web or mobile apps. View garage door status, receive garage door alerts and close automatically when system is armed.
LiftMaster® Integration
Integration with any supported LiftMaster product
Dispatch
Gold
Mobile App Control
Central Station Dispatch
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
$
22.95
USD Cell
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
Cellular Connectivity
Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
UL Central Station
We have trained operators ready to respond and verify your alarm signals 24x7x365. This includes burglary alarms, life safety such as fire and CO, status signals (AC loss), and environmental alerts such as low temperature or flood detection. Upto 75 zones of protection which is more than you'll ever need!
No Contract
We offer all alarm monitoring plans with NO CONTRACTS. No long-term, multi-year commitments. We do offer pre-pay discounts for annual (15%) or just go month to month. Your choice and never any pressure to change.
Telephone Notification
Receive alarm notifications by telephone. The central status will notify you or a family member/relative, neighbor etc. from your Call List if authorities were dispatched.
Crash & Smash Protection
Alarm.com exclusive and patented technology, enables alarm signal transmission to the Central Station even if the security system is destroyed or disabled by an intruder. This happens during the dialer delay period on the WSF package and during dialer delay period, entry delay or alarm dialing process on the I, I+A and IG packages.
Daily Supervision
Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
Remote Arming/Disarming
Arm/disarm system remotely via web or mobile apps.
System Status and Summary of Recent Activity
View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps
User Code Management
Add/delete/edit user codes remotely, and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access.
Searchable 60-Day Event History
Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
Multiple Permission-Based Web Logins
Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account.
Multiple Partition Support
For compatible GC3, iotega, IQ Panel 2, Concord, NetworX, and Neo control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
Multi-System Access
Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps. Great for primary home and vacation home.
Alarms
Receive email/text message notifications for any type of alarm reported by the security system. These automated alarm alerts are in addition to the emergency response services provided by our UL central monitoring station.
Arming/Disarming
Receive email/text message notifications from Alarm.com when the security system is armed or disarmed. These messages are not forwarded to our UL central station for action of logging.
System Events
Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
No-Show Alerts
Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days.
Arming Reminders
Receive email/text message notifications if the security system is not armed by a particular time on chosen days.
Geo-Services
Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
Sensor Activity Monitoring - 50 Sensors
Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including: door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients.
Sensor-Left-Open
Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
Unexpected Activity Alerts
Receive alerts whenever unexpected activity occurs, based on learned activity patterns. Alerts based on user face recognition are also available on select panels only and require the customer to opt in.
Lights
Send commands to turn lights on/off via web or mobile apps. Create automated light schedules to have specific lights turn on at certain times, for specified lengths of time. Create rules so a specific light turns on if a certain
sensor is activated.
Locks
Remotely control door locks via web or mobile apps, see lock status (locked/unlocked) and receive email/text message notifications when a lock is accessed by a specific user.
Thermostats
Remotely control thermostat(s) via web or mobile apps and easily create custom schedules to set temperatures based on time of day, day of week, activity patterns and the status of the security system to make properties run more efficiently
Garage Door Control
Remotely manage and control garage doors via web or mobile apps. View garage door status, receive garage door alerts and close automatically when system is armed.
LiftMaster® Integration
Integration with any supported LiftMaster product
Irrigation Control
Remotely monitor and control Rain Bird or Rachio irrigation systems from the mobile app.
Audio Integration
Use the mobile app to control music and audio from the Legrand On-Q® Digital Audio System
Lutron® Integration
Integration with any supported Lutron product.
Image Capture on Alarm
Capture motion activated images during system alarm events; up to 5 sets of images are automatically uploaded per event.
Water Management
Image Capture on Disarm
Capture images during disarm events. Images can be uploaded to the image gallery.
Daily Views Rules
Create rules to upload and send motion activated images captured during a specific time period.
Additional Image Upload
Upload additional images that were captured by the sensors and not automatically
uploaded, such as extra alarm, entry delay or disarm images.
Image Alerts
Receive email/text message image alerts on images captured during alarms, Daily Views, or Peek-In requests.
