Alarm Installation, Alarm Monitoring

Pairing 2GIG GC2/GC2e and TS1 Touchscreen Keypads

Posted on by Chris

Pairing 2GIG GC2/GC2e and TS1 Touchscreen Keypads: A Comprehensive Guide

This briefing document reviews various sources concerning the integration of the 2GIG TS1 Touchscreen Keypad with the 2GIG GC2 and GC2e alarm systems. It covers installation prerequisites, enrollment procedures, troubleshooting, and relevant product information.

I. Essential Components & Compatibility

  • 2GIG XCVR2-345 Transceiver: This module is mandatory for the TS1 to communicate with the GC2/GC2e. It facilitates bidirectional communication over the 900MHz frequency.
  • The XCVR2-345 also supports the (now discontinued) 2GIG Go!Bridge IP communicator and the 2GIG IMAGE1 Image Sensor, although the IMAGE1 is incompatible with the GC2e.
  • 2GIG XCVR2e-345 Transceiver: Specifically designed for the GC2e, this module allows the use of both the TS1 and 2GIG’s encrypted eSeries sensors.
  • Firmware Matching: The TS1 and the GC2/GC2e must have matching or compatible firmware versions. The TS1 with firmware 1.16 is compatible with GC2/GC2e systems running firmware 1.16 or higher.  However if your GC2e is running firmware version 1.24 for example then for reliable operation, the TS1 must be upgraded to firmware version 1.24 as well.  SafeHomeCentral.com can do this for you OTA (Over the Air) as long as the TS1 is paired and you have Alarm.com service with us.

II. Enrolling the TS1 Keypad

  1. Access Installer Toolbox: On the GC2/GC2e, press the 2GIG logo, enter the installer code (default 1561), and navigate to System Configuration.
  2. Configure Keypad Slot: Go to Question 4 (Q4), select an available keypad slot (1 to 4), enable it, and set the equipment code to 1059 (for the TS1).
  3. Initiate Learning: Press the “Learn” button on the GC2/GC2e and then the “Pair with Panel” button on the TS1.
  4. Confirm Pairing: Upon successful pairing, confirm on both the GC2/GC2e and TS1.
  5. Set Voice Descriptor (Optional): Customize the name of the keypad.
  6. Save and Exit: Save changes and exit the programming menu. The panel will reboot.

III. Troubleshooting

  • Unpairing the TS1: To remove a TS1, go to the installer toolbox, Q4, disable the associated keypad slot, save changes, and exit.
  • Factory Resetting the TS1: To reset a TS1, unplug it, remove the battery (if applicable), reconnect power, and hold down the “Emergency” and “Home” buttons for 20 seconds until they light up.
  • Pairing Issues After Firmware Updates: If pairing fails after a firmware update, it may be because the panel still thinks the TS1 is enrolled. Clear the keypad slot in programming and attempt pairing again. Reseating the XCVR2 module or replacing faulty hardware might be necessary in some cases.

IV. Additional Information

  • Alarm.com Integration: The XCVR2 module also enables features like the Go!Bridge for internet communication and image sensor support (requiring an Alarm.com account).
  • 2GIG GC2e Specifics: Using the XCVR2-345 with a GC2e will disable eSeries sensor encryption. The XCVR2e-345 is designed to overcome this limitation.

V. Conclusion

Pairing the 2GIG TS1 Touchscreen Keypad with the GC2/GC2e systems requires specific transceiver modules and firmware compatibility. Careful adherence to enrollment procedures and troubleshooting steps ensures successful integration and a seamless user experience.