Surety vs SafeHomeCentral.com for Alarm.com Monitoring: Which is Best?

Introduction

When it comes to protecting your home or business, Alarm.com is a popular platform that empowers DIY security customers with flexible monitoring and smart home control. But choosing the right Alarm.com dealer for monitoring is just as critical as selecting your equipment. Two leading providers—Surety and SafeHomeCentral.com—offer Alarm.com services nationwide.

While both companies are reputable, many former Surety customers are making the switch to SafeHomeCentral.com due to a combination of better support availability, and lower pricing. In this detailed comparison, we’ll break down pricing, contract terms, features, and most importantly, why SafeHomeCentral.com has become the preferred choice for affordable Alarm.com monitoring.

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Pricing Comparison

Surety Pricing

Surety offers several tiers of Alarm.com monitoring:

• Alarm: $19/month (or $14 if self-monitoring)

• Home: $22/month (or $17 self-monitoring)

• Protect: $26/month (or $21 self-monitoring)

• Complete: $29/month (or $24 self-monitoring)

Add-ons such as video services, extra cameras, and smart home automation cost an additional $1–$5/month each, depending on the feature.

SafeHomeCentral.com Pricing

SafeHomeCentral.com is known for competitive pricing:

• Basic Self Alarm.com monitoring: $13.95/month (no Central Station dispatch)

• Simple Dispatch Cellular (non-interactive): $14.95/month

• Basic Dispatch interactive cellular with Alarm.com features: 17.95/month

• Enhanced Dispatch interactive (adds Home Automation): $19.95/month

SafeHomeCentral.com does not rely on gimmicky introductory rates or hidden fees. Pricing is stable and transparent, with optional discounts for annual prepayment.

Bottom line: Customers can save by choosing SafeHomeCentral.com over Surety for equivalent Alarm.com interactive service.

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Contract Terms

Both Surety and SafeHomeCentral.com offer flexible month-to-month monitoring with no long-term contracts required. However, SafeHomeCentral.com goes a step further by promoting a no-hassle cancellation policy, and generous prepay discounts. This flexibility gives customers peace of mind and greater control over their service without worrying about being locked into a contract.

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Customer Support Availability

This is where SafeHomeCentral.com shines and the main reason many former Surety customers are migrating.

Surety Support

Surety provides helpful technical support primarily through email and its online customer portal. While their DIY knowledge base is extensive and their team is known for being knowledgeable and responsive via email, they do not offer phone support. Additionally, Surety’s support is closed on weekends, which has been a point of frustration for many customers needing urgent assistance with billing or technical issues outside of weekday hours.

SafeHomeCentral.com Support

SafeHomeCentral.com provides robust US-based support via multiple channels:

• Telephone support: available 7 days a week, including weekends

• Live chat support: accessible directly from their website 7 days a week

• Email support: fast and responsive

The availability of live telephone support, even on weekends, makes a huge difference for Alarm.com customers who value immediate help when needed. Whether it’s a billing question, help with your Alarm.com app, or troubleshooting a cellular communicator, you can reach a knowledgeable support agent at SafeHomeCentral.com quickly. This hands-on, real-time support experience is a key reason why former Surety customers have switched to SafeHomeCentral.com.

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Service Features and Add-Ons

Both Surety and SafeHomeCentral.com offer a full suite of Alarm.com features, including:

• Remote arming/disarming

• Real-time alerts and notifications

• Video camera integration

• Smart home automation controls

• Geo-fencing

• User management

Surety’s plans are structured into tiers, with certain features reserved for higher-priced plans. SafeHomeCentral.com takes a more a la carte approach, allowing customers to build their package with clear pricing for add-ons.

In practice, most Alarm.com features are available with both providers, so this category comes down to personal preferences in plan structure and how much value you place on add-ons like advanced video analytics or automation.

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Dispatch Response Times

SafeHomeCentral.com monitoring centers offer impressive average response times, typically under 30 seconds. This fast response gives customers added peace of mind that emergency signals are handled quickly and professionally.

While Surety also provides UL-certified monitoring, they don’t specifically promote comparable dispatch speed metrics. Fast, reliable response is essential, and SafeHomeCentral.com emphasizes this as a differentiator.

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Value and Transparency

Transparency is essential when choosing a monitoring provider. Surety has a reputation for honest pricing with no upselling or hidden fees. However, SafeHomeCentral.com matches this transparency and often exceeds expectations by maintaining lower pricing and avoiding confusing tier structures.

Many former Surety customers appreciate SafeHomeCentral.com’s straightforward pricing approach and zero cancellation fees. The ability to call or chat with a support agent for immediate answers also reinforces trust.

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Why Former Surety Customers Are Switching to SafeHomeCentral.com

The migration trend from Surety to SafeHomeCentral.com is clear. The reasons include:

• Better support availability: SafeHomeCentral.com is open 7 days a week, offers phone support, and handles both billing and technical support in real time. Surety lacks weekend support and does not offer a phone number for immediate assistance.

• More affordable pricing: For equivalent Alarm.com interactive service, SafeHomeCentral.com’s rates are lower.

• No contracts or gimmicks: Both providers offer contract-free plans, but SafeHomeCentral.com provides additional flexibility and discounts for annual prepayment.

• Faster response times: SafeHomeCentral.com emphasizes fast alarm response with UL-certified monitoring centers and average response times under 30 seconds.

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Conclusion

While both Surety and SafeHomeCentral.com provide solid Alarm.com monitoring services, SafeHomeCentral.com has become the preferred choice for smart homeowners and businesses who value fast, reliable support, lower monthly costs, and flexible, transparent service.

The combination of real-time customer support—especially on weekends—faster dispatch times, and meaningful savings makes SafeHomeCentral.com the smarter option for most DIY security customers today.

If support availability, responsiveness, and value matter to you, SafeHomeCentral.com deserves serious consideration as your Alarm.com monitoring provider.

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FAQs

1. Why is SafeHomeCentral.com support better than Surety?
SafeHomeCentral.com offers phone, chat, and email support seven days a week, including weekends, whereas Surety is closed on weekends and only offers next business day email support.

2. How fast can I get setup?
With SafeHomeCentral.com they can generally get you online in about an hour, 7 days a week.  They also send a Certificate of UL Central Station Monitoring via email (PDF) the same day.

3. Does SafeHomeCentral.com require a contract?
No, SafeHomeCentral.com offers flexible month-to-month plans with no long-term contracts or cancellation fees.

4. Do both companies support video monitoring?
Yes, both Surety and SafeHomeCentral.com offer Alarm.com video camera integration and related smart features.

5. Can I switch from Surety to SafeHomeCentral.com easily?
Yes, if your existing equipment is Alarm.com compatible, switching to SafeHomeCentral.com is simple and can often be done without purchasing new equipment.

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