Customer Service
Privacy & Legal Policy

By using this Web site, you agree to be bound by the Terms of Use and any other
guidelines or rules applicable to other services that may be posted from time to
time. If you do not agree with any part of the Terms of Use you must not use this


Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong
encryption to maintain a very high level of security. We guarantee that your credit
card information will be safe when you place an order at This
means that you'll never have to pay any money related to unauthorized charges to
your credit card account, if those charges result from a transaction at Bottom line: You're always protected when you shop our site.

If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your
credit card company can hold you liable for no more than $50.00 in fraudulent
charges to your account. With, you'll be reimbursed for any amount
up to $50.00 billed to you by your credit card company for fraudulent charges to
your account if the credit card number was obtained from purchases made at while using our secure server. For this protection, you must
promptly notify your credit card company of any fraudulent charges and follow the
procedures for doing so as outlined in your credit card agreement.

In the event of unauthorized use of your credit or debit card, you must notify your
credit or debit card issuer in accordance with its reporting rules and procedures.

Data Collection and Use

In several areas of our site, we ask you to provide information by filling out and
submitting an online form. These areas include:

Checkout, where we ask for name, postal address, email address, credit card and
other information needed to complete your order.

Data collection and processing takes place on Vanguard Security Corporation's
site located and hosted within the United States of America. All data collection and
use on the site is governed by our privacy policy.

"Cookie" Use

"Cookies" are small pieces of information that are stored by your browser on your
computer's hard drive. Our cookies do not contain any personally identifying
information, but they do enable us to provide features such as welcoming you back
to our site using your name and storing items in your shopping cart between visits.
Most Web browsers automatically accept cookies, but you can usually change your
browser to prevent that. Even without a cookie, you can still use most of the
features in our store, including placing items in your shopping cart and purchasing


You will only receive emails and/or mail from Vanguard Security Corporation
necessary to the processing of your order.  

Privacy Policy

As a strict policy, does not sell, trade, rent or otherwise share your
email address with any other company or third party.

Our Yahoo! Store

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information and such
information is used by Yahoo! only in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically tracks data as you navigate
the site. Please see the Yahoo! Privacy Policy for a detailed explanation of how
Yahoo! uses that data.

All prices are in US Dollars!

Shipping and Handling Charges

All in stock items are usually shipped Same Day (*not including weekends and
holidays). Orders placed before 4 pm EST can usually be shipped the same day.
Orders placed by Internet or by phone receive the same priority handling.

Ground (UPS) shipping rates are as follows:

Taxable Amount                Charge
$1.00          to      $199.99        $15.50
$200.00     to      $499.99        $19.75
$500.00 and up                        $24.50    

We can
NOT deliver to PO Boxes, only actual buildings were a signature can be
obtained.  Shipping is only available to addresses in the continental US (lower 48

Return Policy
Vanguard Security Corporation stands behind every product we sell.

SimpliSafe products are ordered direct from their website and follow SimpiSafe's
return policies.

Orders may be returned up to 10 calendar days from the date of delivery to you and
are subject to a 25% restocking fee plus initial shipping charges.   For all returns,
please e-mail ( for an RMA (Return Material Authorization)

Returned merchandise must be shipped in
original packaging and be unopened.
We only sell new, factory fresh merchandise to our customers.  All defective
equipment will be replaced with identical item.

Customer is responsible for shipping charges on returns. Mark outside of package
with RMA number and ship to:

Ademco Distribution
5170 Campus Drive
Plymouth Meeting PA 19462

Warranty Information

Each manufacturer warrants its own product for at least 1 (one) year to be free from
defects in materials and workmanship from date of original purchase under
normal use and service. Vanguard Security Corporation will assist you in obtaining
repair or replacement, at the manufacturers' option. Please email
( for additional information.

Vanguard Security Corporation

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